Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Brandon Dills of Jarhead Diagnostics joins David and Lucas live from ASTE. They open up a can of worms on firearm safety, the risk of complacency, and his technician's narrow escape from disaster. They dig into workshop hazards, expose the crucial significance of communicating the value of tests to customers, the dynamics of diagnostic fees, and the hidden layers of revenue generation in shops. 

Topics discussed:

03:01 Nightmares of potential crisis, business owner's realization.
09:36 Rescue man from the car and check he's okay.
13:18 Truck falls, legs trapped, narrowly escapes injury.
17:25 NC law requires Workman's Comp for 4+ employees.
21:39 Shop didn't finish the car and gave a false excuse.
27:02 Tech shop owners collaborate with used car dealers.
32:48 Sudden realization of miscommunication during pricing.
39:53 Consumer informed of non-warranty repair options.
44:29 The Line wasn't replaced and leaked fuel due to damage.
48:51 Employee bragged about unethical practices, then left.
55:00 Charging for information access: a necessary step.
01:01:22 Large operations prioritize reputation and profitability, often clandestinely.