Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, David and Lucas are joined by Matt Ruffman. They tackle personal topics, like the struggle of work/life balance and the importance of valuing family time. 

Topics discussed:

02:38 The show reflects life with a service writer.
04:38 He was supportive but also distracted.
09:28 Struggled to hire due to unappealing package.
10:11 Known quantity referenced, old school, intense work.
13:57 Connection through shared back office experience and goals.
18:12 Diagnostic testing showed the electrical system in good condition.
21:16 Entrepreneur enjoys running a small auto repair shop.
23:17 Diagnostic testing for suspected fuel pump issues.
27:18 Potential repair cost for troubleshooting fuel pump.
31:26 Direct communication without unnecessary pleasantries or questioning.
33:48 Tech doing a trip check. The truck needs a belt.
37:21 Tightened valve cover gaskets. Clients are concerned.
39:55 Struggle with inconsistent rules leading to problems.
43:55 Client declined worn components and blamed misaligned new parts.
47:36 Trained to prioritize customer needs and honesty.
51:24 Customer understanding made for a short weekend.
53:11 Selling cars to buy wife a Jeep.
55:40 Good notes build value for the customer.
59:28 Close at five, out by 5:30.