Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Lucas and David sit down with Maylan Newton at the TOOLS Conference 2023. In their conversation, they examine the necessity of firm yet compassionate leadership to offset negative impacts that can arise from problematic employees. They explore the misconceptions around business ownership and wealth while speaking about the importance of financial literacy within their teams.|

The episode also critiques current industry standards of professionalism and underscores the primacy of business insight over technical expertise.

00:00 Improved social sharing revealed unawareness of local events.
04:08 Lack of time to promote upcoming events.
08:51 Developing classes based on industry feedback and professionalism.
09:45 Trade show budget is $70-80,000 yearly. Uniform importance.
15:25 Shop owners often misidentify core business issues.
17:35 Understanding numbers, planning ahead, asking long-term goals.
22:09 Set clear expectations, align with spouse, and incentivize.
25:12 Helping George set realistic expectations for buying.
26:39 Encourage ownership, creativity, and financial guidance.
29:47 Choose a used Toyota and save for retirement.
35:15 Leaders prioritize profits, demanding sacrifices from employees.
37:42 Guidance for helping those stuck in negativity.
40:25 Business owners need ruthlessness, balance, and empathy.
43:15 Employees' mindset must align with owners'.
46:17 No problem with a guy and his toys.