Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode of Changing The Industry Podcast, hosts Lucas Underwood and David Roman sit down with Murray Voth, a veteran consultant to the industry. Murray emphasizes the critical nature of business expenses, urging listeners to consider every aspect, like rent, insurance, and staff benefits, before jumping into business ownership. He also delves into the importance of customer service experiences and how they're shaping modern automotive shops. The trio discusses technicians' responsibilities in recommending necessary repairs and the legal and moral implications of shirking them.

00:00 Plans to do something in Canada, training differences.
06:05 Jeff's location is pretty, no reindeer necessary.
14:34 Jeff mentioned the challenges of legalizing pot in states.
21:14 Encourage friends to value their services more.
25:55 Focus on efficiency to avoid burnout and struggles.
30:07 Phone payments, unknown experience leads to surprise.
36:44 Entrepreneurs grew with coaching and reached success.
39:21 Lack of knowledge may lead to risk.
44:50 To lead, go on a purposeful journey.
52:34 Canadian program enables success from 10th grade.
56:58 Encouraging young people to invest in careers.
01:03:35 Addressing repair recommendations and taking ownership of issues.
01:06:19 Same laws apply to shops and courts. The ethical obligation to inspect, not sell.