Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership, emphasizing the difficulties faced by those unprepared to run a business. The hosts and Dipesh discuss the importance of customer service in the automotive repair industry, highlighting that success depends more on the customer experience than just fixing cars. They also discuss ethical dilemmas in the industry, such as addressing unsafe driving situations and dealing with businesses operating without insurance.

00:00 Requesting video for professional and charismatic speaker.
06:39 Flexible hours allowing time for food truck.
08:10 Hot dog vendor lost job to cafeteria.
10:56 Gave him five stars, it was cool.
14:36 Business struggling, coaching company helps turn fortunes.
17:23 Technicians overvalue car fixing in shop business.
21:51 Customer's persistence triggers service advisor's suspicion.
23:55 Concerns about driving and cutting a wire.
27:06 Employee refuses to lie about undrivable vehicle.
29:55 Sympathetic to situation, unsure how to help.
34:41 Lack of experience, mom's situation, no excuses.
38:44 Not worried about liability for this situation.
42:08 Avoids grappling in jiu jitsu tournament.
43:46 Realization of legal boundaries and consequences.
46:57 Bourbon distribution in North Carolina faces favoritism.
51:40 Auto mechanics' unexpected Ruth Chris steakhouse experience.
53:47 Choosing a restaurant by random, didn't end well.