Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses the importance of not putting pressure on car repair turnaround times to avoid errors, emphasizing that no car leaves her shop until she's confident in the work done. Cody shares his experiences working in a high-pressure environment and speaks to the health toll it took on him, stressing the need for a balanced work-life environment. Lucas raises concerns about the impact of stress and long working hours on health, citing studies on preventable cancer rates among Americans. 

00:00 Rediscovered passion for repair shop, made changes.
04:39 Finding niche customers led to business success.
10:10 Gaining customer trust by offering what's needed.
11:11 Offering transportation and solutions for vehicle issues.
16:14 Technicians are human and not machines.
18:05 Kip noticed Becky's involvement in ASOG.
21:58 Urgency to avoid interrupting work for car.
24:41 Struggling with finances while caring for employees.
27:27 Refunded due to inability to lift tires.
30:53 College student works 60 hours, struggles to cope.
33:18 ASOG has changed moderator's perspective on members.
36:56 Borrow $50 deposit for gas, return receipt.
42:06 Collaboration with local Napa store benefits business.
43:48 Auto parts shop workers value good treatment.
48:47 Arizona technicians arguing over battery warranty controversy.
51:25 Effective communication fosters mutual respect and growth.
54:06 Employees resent owners' lack of empathy.
56:06 Robots creating job challenges, technicians face issues.
59:15 Self-financed event organized through networking with support.