Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.

00:00 Boston Celtics player face injury, stays resilient.
08:11 California's unsustainable environment leads to migration.
14:09 Existential dread remains despite material possessions.
16:30 Multi-services shop offers car detailing, coating, and repairs.
23:48 Reluctantly attend July 4 event, discuss politics.
27:24 Struggling to stay serious, issue of participation.
35:16 Sponsorship needed for event, dinner just covers.
40:11 Starting with vision, friends set up hangout.
43:32 Embarrassing high school dog poo shoe mishap.
49:21 Unpleasant encounter at church yard sale.
54:00 Speaker credits late-night chat for career inspiration.
01:01:01 Daughter named after mom with unusual spelling.
01:05:33 Veteran discharged, struggles with job, takes pills.
01:10:36 "Profit First" book is more storytelling than helpful.
01:17:42 Build outcomes from problem, not feature requests.
01:20:20 Experts predict negative consequences of AI development.