Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

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In this episode, Lucas and David are joined by Josh Parnell, a leadership coach with Limitless Leadership. Josh discusses his people-first leadership philosophy, highlighting the importance of authenticity and vulnerability in effective leadership. David shares a candid story about a human error in car repair, contrasting it with the potential precision of automated systems. The trio humorously explores the dynamics of trust between humans and robots, debating the future roles of leaders in an increasingly automated industry.

00:00 Accidentally touched client's spit cup, disgusting.

06:03 Product quality declined; consider complete grooming kits.

07:25 Eric and Scott's beard oil brand, tough identity.

12:35 AI automates car service with precise personalization.

15:54 He'll double-check his work with paint pen.

18:15 Confidence in superior product despite customer indifference.

20:25 Busy schedule; juggling work and errands.

25:36 Robots assemble; humans double-check quality.

28:44 Philosophy unchanged; add personal touch, uniqueness.

32:29 Animals fight for dominance, not artistic contemplation.

35:35 Create safety and trust for clarity, direction.

38:01 Communication issues lead to disengagement and discontent.

42:18 Frank talk on attendance; resolved positively.

44:43 Growth requires persevering through uncomfortable challenges.

47:11 Mountain Dew acid prevents kidney stones formation.

49:57 Urologist explains VA's unique lawsuit protection method.

55:01 Assume positive intent for constructive feedback.

56:55 Document scheduled one-on-ones for actionable meetings.