Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks. 

00:00 Legitimate subcontracting requires non-obligated, independent mechanics.

06:52 Authorized actions misunderstood; handled fuel pump issue.

14:56 Heavy objects fall gently, minimizing impact danger.

20:19 Motivate service advisors; consistent kindness needed.

26:15 Dispatching helps manage workflow and meet expectations.

29:38 Service advisor accidentally locked outside in rain.

37:08 FCP Euro offers cheaper, comprehensive European parts kits.

38:13 Convenient solution found with FCP Euro kit.

47:16 I allocate, restrict funds for taxes, operations.

50:26 Lighting and floor variations must be considered.

55:23 Insurance dispute over car repair method.

59:26 Insurance decisions influenced by subrogation and discussions.