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In this episode, Lucas and David are joined by Brandon Sloan. Brandon discusses resolving a tricky issue with a 2014 Sierra by identifying a hairline fracture in a spark plug. Lucas criticizes flat-rate pay systems, emphasizing they unfairly burden technicians and reflect poor management practices. Lastly, Brandon and the hosts discuss the repercussions of misinformation in the industry, highlighting the importance of expertise and transparency.

00:00 Story emphasizes changing priorities over passion.

07:50 Misdiagnosis due to incorrect identification of part.

14:47 Costs demand sufficient revenue to justify wages.

16:31 Understaffed machinists struggling with workflow demands.

21:18 37" tires damage Dodge Ram transmission quickly.

26:25 Dealers avoid ECM tuning for big trucks.

33:45 Acknowledging being a flawed shop owner.

38:12 Pricing changes for engine modifications and upsells.

47:03 Lower cost means lower quality expectations.

51:28 Inspecting 2014 GMC Sierra transmission. Converter replaced.

57:17 Educated customer on spark plug resistance issues.

59:47 Cam actuator caused DTC; updated software fixed.

01:04:30 Lucas Underwood was murdered by fake friends.