Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

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In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valuing your services to ensure customers do the same. Mike shares his experience raising prices and how it helped eliminate problematic customers. The group also discusses the strategic use of technology and digital tools to enhance customer communication and streamline operations.

00:00 Reduce customer charge from $1,800 bill?

09:56 "You should consider trying another approach."

15:28 Self-value is essential for business success.

18:01 Labor costs inflated through hidden markups.

21:21 Braxton's repeated car shop visits discussed.

31:22 Celiac disease, no peripheral vision caused clumsiness.

34:03 Planning future roles and managing life changes.

42:15 Raising prices eliminated problematic, non-paying customers.

47:18 Embrace growth through uncomfortable client interactions.

51:24 Superior product: Follow guidelines, replace necessary parts.

56:51 Mike Allen supports skilled tradesmen with benefits.

01:03:36 Inspection must be thorough and well-communicated.

01:04:31 They approve, organized process, explained with pictures.

01:14:08 Digital Concierge tracks, analyzes, transcribes phone calls.

01:14:52 Avoid rapid growth for quality assurance.