Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Kim and Brian Walker of Shop Marketing Pros. Kim shares the significance of managing digital asset ownership, underscoring potential difficulties when business credentials are not in the company's name. Brian narrates their experience transitioning their marketing business to focus more on outbound sales and the obstacles encountered. Listeners can gain valuable insights into team management, especially when dealing with challenging situations or unexpected departures, as Brian and Kim recount their stories of growth and resilience.

00:00 iPhone Wax Cleaning ASMR

07:44 Strength Through Adversity

15:48 Building Trust with New Hires

19:46 "Importance of Professional Shop Marketing"

25:32 Business Suite Monetization Issues

31:30 Subscription Management Overload

34:54 The Fragility of Business Trust

37:40 "Office Discovery of Hidden Funds"

42:52 Embracing Positivity Amid Challenges

48:00 "Always Being Watched"

54:27 Employee Rehiring Dilemma

01:03:17 Leadership: Nurturing Talent and Purpose

01:05:17 Costly Car Repairs Discontent

01:12:57 Elliptical vs. Yoga Debate

01:17:03 Physical Therapy Experience Described