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In this episode, Lucas and David are joined by Lisa Coyle and Joelle Pollack from Promotive to discuss the evolving landscape of hiring in the automotive industry. Lisa explains how Promotive has grown by building a strong candidate database, highlighting the persistent challenges of matching technician ability with shop needs. The hosts and guests explore the importance of shop culture in retaining employees, sharing actionable advice on transparency, leadership, and communication with teams.

00:00 "Hucklebuckle Lesson Learned"

05:33 "Hilarious Job Site Misunderstanding"

13:53 Basketball Tournament Encounter

19:01 Cultivating Strong Workplace Culture

26:28 Commitment to Leadership Development

28:16 Hiring Challenges and Cultural Framework

32:33 Improving Shop Communication with Data

42:19 "Clarifying Goals for Travel and Business"

43:48 Career Transition Concerns

50:58 "Handling Client Upsets Maturely"

54:53 "Owner Expectations vs. Technician Reality"

01:00:09 Shop Owner Retirement Challenges