Most shop owners think success comes from grinding harder, checking more boxes, and powering through the day. But the real truth? Your shop is constantly communicating—and if your antenna is down, you’re missing the subtle signals that prevent big problems before they explode.

In this episode, Rick breaks down the small clues most leaders overlook: the shift in a tech’s attitude, the tension in the air, the hesitation in an advisor’s voice. You’ll learn why staying tuned in to the vibe of your shop is just as critical as managing the workflow—and how to catch issues early by building a clear baseline, reinforcing boundaries, and having real conversations that don’t create defensiveness.

If you’ve ever wondered why problems always seem to “come out of nowhere,” this episode will change how you lead, how you listen, and how you connect with your team.

👉 Tap to listen and hear the full breakdown of how to spot trouble before it hits your bottom line.