Have you ever had a negative experience with a company but felt like your voice wasn't being heard? You're not alone. Many companies today are failing because they do not ask for feedback from their customers. This can result in a disconnect between what customers want and what companies are delivering, leading to lost sales and damaged reputations. In today's fast-paced and ever-changing business landscape, it's more important than ever to actively seek out feedback from your customers and take action.In this episode of the Bella in Your Business: Pet Industry Business , I am talking about the importance of asking for feedback from your clients. I will be diving deep into the triggers and insecurities that may hold some business owners back from asking for feedback, and explaining why every pet business owner must embrace feedback as a tool for growth and improvement. You won't want to miss out on the insights, including some of the feedback loop examples and the significance of personalizing the feedback process and actively listening to your clients. So be sure to tune in for much more! :)

Topics Discussed and Key Points:

Feedback is not just about creating positive testimonials

How feedback can help improve services

The fear of negative feedback and how it can be related to personal triggers and insecurities.

Alleviating some of the pressure that comes with feedback

Embracing feedback and constructive criticism

Good girl syndrome, the  desire for validation and approval

Asking for feedback using open-ended questions.

Systematic systematized feedback collection

Importance of feedback loops

The “100 days’ system

The importance of not letting insecurities and ego prevent you from  asking for feedback:

Timestamps:

[00:16] Introduction to today’s show

[01:31] Why is feedback important?

[03:36] Addressing triggers and insecurities

[07:38] Creating feedback loops

[08:50] Examples of feedback loops

[09:39] Listening to clients and  what they have to say

[10:29] Why you should create a structure

Notable Quotes:

[00:01:35] “As a pet business owner, you want to make sure that you're providing the best possible service and experience for your clients, right? The only way to know if you're achieving it is to hear from customers directly. And that's where the feedback comes in.” [00:01:48]

[00:01:48] “Feedback is not just about creating positive testimonials as we talked about, but it's also listening to it for constructive criticism and making changes accordingly. It's a valuable tool for growth and improvement.” [00:02:01]

[00:03:42] “As a business owner, it's natural to want to do your best and provide top-notch service for your clients. Although it's important to remember that no one's perfect and mistakes happen.” [00:03:51]

[00:04:05] “Feedback can be scary, especially if you're worried about receiving negative comments. However, constructive criticism can be a valuable tool for improving your services and growing your business.” [00:04:18]

[00:04:30] “By listening to your customers' feedback and addressing their concerns, you can build trust and loyalty.” [00:04:36]

[00:06:39] “It's not until you grow and evolve that you realize that your business isn't you. And when they're saying something against the business, they're not saying it against you. They're saying it against this entity.” [00:06:50]

[00:07:40] “Creating feedback loops is crucial for the success of any pet business. It's important to have multiple ways to collect feedback, including face-to-face interactions, online reviews, and surveys by providing different options for client customers to share their feedback.”[00:07:56]

[00:11:21] “Don't let your own insecurities in your ego prevent you from asking for feedback because you don't want to see anything negative or you're afraid of being in trouble.” [00:11:31]

Links:

Resources

Podcast: Bella in Your Business: Pet Industry Business Podcast...