Have you ever walked into a restaurant, only to be met with indifferent waiters and lackluster service? Or tried to contact a business, only to be left on hold for what feels like an eternity? We've all been there, and it's a frustrating experience that can leave a sour taste in our mouths. But for businesses, it's more than just a frustrating encounter – it's a slow death. Ignoring the customer experience is a surefire way to lose customers and damage your brand's reputation. On the flip side, successful businesses know that treating the customer as king is the secret to their success Are you ready to turn your business into a customer experience powerhouse? Tune in to today's episode of Bella in Your Business: Pet Industry Business Podcast, where I will spill the tea on seven insider tips to improve your customer experience game. Drawing from my own experience, I'll share practical advice on managing client expectations, streamlining communication, and building trust. From clear communication to client-centered onboarding, I'll reveal the keys to success that will take your business to the next level. Don't miss out - listen now and start wowing your customers today!   Let's dive in!

Topics Discussed and Key Points:

Seven Tips for Businesses to improve their customer experience

Simplifying the communication process with clients

Retaining clients and employees by perfecting onboarding methods.

How to cultivate a positive attitude and transparent culture in business.

Strengthening  trust and achieving  success in business

The importance of supporting and empowering staff

Importance of Community

Timestamps:

[01:23] Introduction, customer experience

[02:49] Asking the right questions

[03:57] Let clients know what the next steps are

[05:02] Document everything

[04:00] Manage expectations

[06:51] Streamline communication

[08:19] Back up your staff

[09:47] Moving to solutions

[13:02] This month on the Mastermind

[14:26] Benefits of a supportive community

Notable Quotes:

[00:04:27] “You need to let the clients know what the next step is. By doing this, by managing people's expectations, what you do is they gain trust in you.” [00:04:34]

[00:09:21] “Sometimes it's better to hand it off to the staff and through that, they get to see that you trust them, that you value their opinion, that you realize that they're a valuable member of your team. And all of this is going to help solidify your company culture.” [00:09:38]

[00:09:44] “Always when you have these conflicts, you want to be moving towards solutions, not talking about the problem or playing the blame game or nitpicking who did what.” [00:09:54]

[00:10:35] “You also need to go through situations to provide a beautiful experience for people. That means always moving to solutions. It means backing up your staff. It means setting expectations. It means having streamlined communication. It means letting the buyer know what to expect, and what your process is. It means asking the right questions.” [00:10:57]

[00:11:31] "Onboarding is where a lot of people lose a client. Onboarding either takes too long. There are too many steps. There are too many stops in the sales process. You need to be looking at this from a client-centered focus, not from yours, not from your ego.”[00:11:48]

Links:

Resources

Podcast: Bella in Your Business: Pet Industry Business Podcast

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Transcript:

Welcome to another episode of Bella in your business. My name is Bella Vasta.