We’ve all made mistakes in our business but how do you handle it when a client or a customer confronts you about it? Are you someone who quickly owns up to faults? Are you someone who avoids confrontation at all costs? Do you kind of ignore the person and or ignore their emails or ignore the text messages with the person you've argued with until enough time has passed that your mistake is completely forgotten. 

In this tip episode, Fiona discusses the importance of owning up to your mistakes and shares how you can avoid doing them again by preparing your own ‘Fool Me Twice’ checklist. 

Topics discussed in this episode: 

Introduction

How do you deal with arguments and mistakes?

Fiona’s experience on handling a mistake she made

Fool Me Twice checklist

On making mistakes

On owning up to them

Conclusion

Resources mentioned in this episode:  

Marketing for Your Small Business

Passion. Purpose. Profit.

Episode transcript: 

For a full transcript please visit mydailybusinesscoach,com/podcast/35

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