In this episode of the Email Sound Booth Podcast, Liz Wilcox shares her insights on dealing with negative and rude replies in your email inbox. She discusses various strategies such as ignoring and deleting, clarifying misunderstandings, and defending your business and community when necessary. Liz also emphasizes the importance of not matching negative energy and suggests using video responses as a disarming tactic. Additionally, she advises on hiring a customer service representative to manage tough emails when it becomes financially feasible. Tune in for practical advice on maintaining a positive email communication strategy.

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