We've been talking about pay plans and increases and when to do them. I can't tell you the number of shop owners that I talked to that have problems with what they're paying people. And it's not that they're paying them too much. The battle is this. Maybe you feel like you should be giving a raise. Maybe you're saying, “It's been a few years and I really haven't done much.” Or maybe they're asking for more money. The problem is that you're not happy with the results you're getting from your staff. You feel like you're paying more than what you're getting back. Listen along as I give you tips to help communicate with your team and get everyone in the same boat.