AIME Podcast Network

Establishing Trust to Increase Client Retention (with Lisa Lund & Matt Oliver) – Episode 20


Listen Later

Lisa Lund and Matt Oliver, the dynamic duo behind Lund Mortgage, are reinventing the industry one loan at a time. On top of raising a family, living together and keeping up with a high volume business, they strive to build a brand that directly aligns with their personal beliefs and creates a memorable experience for clients. According to Matt and Lisa, it’s important to focus not on the amount of money you’re making from each transaction, but the level of service you’re providing to every client coming through the door. In this episode of Broker to Broker, you’ll learn how the couple manages to gain hundreds of leads through radio advertising and their ability to successfully establish a balance between work and play. 

Show Notes: 

  • Getting into the Mortgage Industry (2:34) 
  • Clarifying Company Roles (12:14) 
  • Day-to-Day Processes (16:19) 
  • How to Handle Inbound Leads (24:05) 
  • Systems in Place to Handle Leads (28:43) 
  • Expanding Business to Manage Volume (33:05) 
  • Looking to Grow the Business (36:39) 
  • Working and Living Together (41:00 
  • Work-Life Balance (48:10) 
  • Future of the Mortgage Industry (52:04) 
  • The post Establishing Trust to Increase Client Retention (with Lisa Lund & Matt Oliver) – Episode 20 appeared first on AIME.

    ...more
    View all episodesView all episodes
    Download on the App Store

    AIME Podcast NetworkBy AIME Podcast Network

    • 5
    • 5
    • 5
    • 5
    • 5

    5

    72 ratings


    More shows like AIME Podcast Network

    View all
    The Peter Schiff Show Podcast by Peter Schiff

    The Peter Schiff Show Podcast

    5,696 Listeners

    Real Estate Training & Coaching School by Tim & Julie Harris - Real Estate Success Coaches

    Real Estate Training & Coaching School

    697 Listeners

    It's a Good Life by Brian Buffini

    It's a Good Life

    2,536 Listeners

    Loan Officer Freedom by Carl White

    Loan Officer Freedom

    752 Listeners

    Mortgage Marketing Radio by Mortgage Marketing Radio

    Mortgage Marketing Radio

    263 Listeners

    Loan Officer Leadership by Steve Kyles

    Loan Officer Leadership

    217 Listeners

    The Game with Alex Hormozi by Alex Hormozi

    The Game with Alex Hormozi

    4,462 Listeners

    Real Estate News: Real Estate Investing Podcast by Kathy Fettke / RealWealth

    Real Estate News: Real Estate Investing Podcast

    564 Listeners

    All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

    All-In with Chamath, Jason, Sacks & Friedberg

    10,019 Listeners

    HousingWire Daily by HousingWire

    HousingWire Daily

    168 Listeners

    Loan Officer Marketing with Chris Johnstone by Chris Johnstone

    Loan Officer Marketing with Chris Johnstone

    16 Listeners

    Good. Better. Broker. by Justin White

    Good. Better. Broker.

    52 Listeners

    The Loan Officer Podcast by Dustin Owen

    The Loan Officer Podcast

    205 Listeners

    Mortgage Loan Officer Podcast by Frank Garay

    Mortgage Loan Officer Podcast

    26 Listeners

    Coaching with Chris by Coaching with Chris Vinson

    Coaching with Chris

    3 Listeners