Ivneet Kaur, Sterling’s Chief Information and Technology Officer, shares her insights on AI, emphasizing the need for a holistic approach that includes strategy, governance, and upskilling. We dive deep into ethical AI, centralization for proper governance, and the necessity of removing bias and protecting privacy and security. We look at the importance of AI standards, interoperability, and third-party auditing to ensure fairness and accuracy. Additionally, we touch on the potential of AI in enhancing customer service and the need for robust security against AI-related attacks.

In this episode, we look at AI, ethical AI, AI security attacks, governance, standards, interoperability, privacy, and explore how these key areas shape the future of work and technology.

Chapters

00:00 Introduction and Setting the Stage

02:27 The State of AI: Separating Hype from Reality

08:12 Centralizing AI: Balancing Innovation and Governance

11:36 Ethical AI: Doing No Harm

13:42 The Role of Government in Regulating AI

18:58 The Importance of Learning about AI

21:25 Standards in AI

23:08 Interoperability and Portability

26:10 Data Portability and Model Governance

30:09 Trust and Verification in AI

36:05 AI Security Attacks

38:29 Improving Customer Service Experiences

Connect with Ivneet Kaur on LinkedIn here: https://www.linkedin.com/in/ivneetkaur-exec/

Learn more about Sterling here: https://www.sterlingcheck.com/

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