This week's guest is Shannan Vlieger. Ron and Shannan talked all about Douglas Dynamics and their management system, DDMS. Shannan explained the five levers of DDMS and why they're important. An MP3 audio version of this episode is available for download here.
In this episode you'll learn: 
 	Shannan's favorite quote (4:25)
 	Her background (4:59)
 	Why DDMS is important (8:13)
 	The five levers of DDMS (10:27)
 	Building DDMS into practice (11:20)
 	Leading through participation, not proclamation (14:20)
 	Think and act like a coach (17:52)
 	The five things they're focused on (22:19)
 	Eliminating fear and comfort (27:12)
 	Building positive tension, not stress (30:33)
 	A review of all five levers (34:09)
Podcast Resources
 	Right Click to Download this Podcast as an MP3
 	Shannan on LinkedIn
 	The Fearless Organization
 	Douglas Dynamics Presentation PDF
 	Douglas Dynamics Presentation Slides
 	Henderson Products Virtual Tour
What Do You Think?
Which lever speaks to you the most? Why?