You need to exceed customer expectations when it comes to the customer experience. It's not just about providing excellent customer service; it's about creating an all-encompassing and visceral experience that appeals to all senses, fosters deep connections among the group, and keeps clients coming back.

Today, I am sharing the behind-the-scenes process of how we go above and beyond to provide exceptional in-person client experiences for our Roundtables and the Elite Mastermind. I walk you through how to make strategic investments in high-quality venues, dining experiences, and additional perks, go the extra mile, and prioritize the customer experience. 

 

IN THIS EPISODE, WE TALK ABOUT:

- How to go the extra mile for your customer’s experience  

- Tips for building a conscious budget for your client experiences 

- Why investing in customer experience is so important 

- The small details that will have clients returning again and again 

 

RESOURCES

- Text ROUNDTABLE to 310-421-0416 to get information on our next roundtable event

 

CONNECT WITH CHRIS

Follow me: @chriswharder

Visit my website: chrisharder.me 

Learn more about frello, my peer-to-peer lending app: frelloapp.com 

Follow frello: @frello_app