By Steve Riley
5
4646 ratings
The podcast currently has 98 episodes available.
What if you could streamline your law firm's hiring process and attract top-tier talent effortlessly?
On this episode of Great Practice, Great Life, Steve sits down with Rose Hutchinson, the director of Build My Great Team at Atticus Incorporated, to uncover the secrets of building a remarkable law firm team. Rose brings her wealth of knowledge to the table, providing strategies for attracting exceptional team members and navigating the current recruitment challenges. We explore the critical impact of timing on the hiring process and how flexibility in experience and salary expectations can be a game-changer in securing the right candidates.
In their deep dive into the specific hurdles law firms face when hiring lawyers, Steve and Rose tackle the time-consuming tasks of assessing needs, drawing in applicants, and ensuring timely follow-ups. With high unemployment rates and varied success rates depending on location and job role, Rose and Steve reveal the importance of meticulous planning and active involvement in the hiring journey. Learn from their discussion on the common pitfalls law firms encounter and discover successful strategies to overcome these obstacles easily.
Finally, we shift our focus to empowering young individuals entering the legal industry with practical career advice. We cover all the essentials, from dressing appropriately for job interviews to understanding a firm's culture. Rose shares insights on how Build My Great Team's services—including job posting creation and customized interview questions—can set you up for success. We also delve into the transformative role of AI in refining job postings and generating tailored interview questions, ensuring a smooth and efficient hiring process for both law firms and job seekers.
Don't miss insights that can reshape your approach to building a great law firm team.
In this episode, you will hear:
Rose Hutchinson’s strategies for attracting and hiring exceptional law firm team members
Overcoming current recruitment challenges, including the importance of timing, flexibility in experience, and salary expectations
Utilizing artificial intelligence to streamline the hiring process and create effective job postings and custom interview questions
Common pitfalls in law firm hiring practices and how to avoid them
Effective hiring timelines, including starting the process six months in advance for associate attorneys
Tips for young legal professionals on preparing for job interviews, including dressing appropriately and understanding firm culture
Comprehensive services offered by Build My Great Team, from job posting creation to applicant screening and interview coordination
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Build My Great Team: atticusadvantage.com/what-we-do/build-my-great-team
Want to add your insights to Episode 100? Send your video or message to [email protected].
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
What if you could break free from cognitive overload and make razor-sharp decisions in no time?
On this episode of Great Practice, Great Life, Steve guides you through the revolutionary Fast Focus Process, a six-step method that promises to unclog your mental traffic jams. Through relatable personal anecdotes and actionable examples, we'll pinpoint the decisions that cause your mind to stall and provide you with practical strategies to tackle them head-on. This episode is all about enhancing your decision-making prowess to build a better practice and a more fulfilling life.
Using the metaphor of a traffic rotary, we'll explore how even the most ambitious goals can get you stuck in a loop of procrastination and anxiety. That's where the “fast focus strategy” comes in—starting with a simple yet powerful step: scheduling an “unstuck meeting” with your brain. This technique will help you regain control, break the cycle of inaction, and make more confident decisions moving forward. By mastering these cognitive strategies, you'll find it easier to navigate both your professional and personal life.
To celebrate our milestone 100th episode, we invite you to share your most memorable moments and key takeaways. We'll also dive into an exercise designed to improve your decision-making skills by categorizing tasks into trucks, cars, and scooters. By employing quick sprints—focused bursts of activity—you'll minimize distractions and reduce cognitive load, making tackling tasks more efficient. Discover how these practical steps can help you clear your mental congestion and build a truly great practice and life.
Join Steve on this journey to transform your decision-making abilities and achieve your goals with newfound clarity and confidence.
In this episode, you will hear:
An introduction to the Fast Focus Process for efficient decision-making
Cognitive overload and mental traffic jams
Strategies for breaking the cycle of anxiety and procrastination
Utilizing metacognitive techniques to enhance decision-making
Organizing decisions by size: trucks (big), cars (medium), and scooters (small)
The importance of scheduling an “unstuck meeting” with your brain
Celebrating the 100th episode with listener reflections and takeaways
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Steve Riley, Shareholder, Practice Advisor, & Attorney: atticusadvantage.com/our-team/steve-riley
Decision Fatigue Exhausts Self-Regulatory Resources – But So Does Accommodative and Goal-Pursuit Choices, Kathleen D. Vohs, et al: www.researchgate.net/publication/237738528_Decision_Fatigue_Exhausts_Self-Regulatory_Resources_-_But_So_Does_Accommodating_to_Unchosen_Alternatives
Metacognition and Cognitive Monitoring: A New Area of Cognitive–Developmental Inquiry, John H. Flavell: psycnet.apa.org/buy/1979-32645-001
Guided Discovery in a Community of Learners, Ann L. Brown and Joseph D. Campione: link.springer.com
The Construction of Preference, Sarah Lichtenstein, Paul Slovic, eds: www.cambridge.org/core/books/construction-of-preference/994FE8DFB8D431338B2A009F25271FBC
Metacomprehension and Self-Regulated Learning, John Dunlosky and Katherin Rawson: link.springer.com/journal/13423
Cognitive Load During Problem Solving: Effects on Learning, John Sweller: onlinelibrary.wiley.com/journal/15516709
Want to add your insights to Episode 100? Send your video or message to [email protected]
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
Unlock the secrets to building a successful solo law practice with insights from the remarkable Eric Rosen, a double board-certified trial lawyer. Discover the essential habits and strategic planning methods Eric employed to transition from a large firm to a thriving solo practice. Learn how to maintain strong family relationships, avoid burnout, and master marketing strategies in a competitive legal environment.
Eric shares his inspiring journey of moving from a skilled trial lawyer to an entrepreneurial rainmaker. He discusses the importance of having a clear vision, setting strategic goals, and the mental shift required to become a law firm entrepreneur. With lessons drawn from influential books like "Tools of Titans" by Tim Ferriss, Eric emphasizes the excitement of entrepreneurship and the power of self-marketing.
Learn about the significance of building a referral-based marketing strategy and forming genuine relationships within the legal community. Eric reveals his unique marketing events and the importance of proactive investments in hiring and growth. Hear how fostering a community of like-minded professionals and making strategic decisions can lead to long-term success and personal fulfillment.
In this episode, you will hear:
Eric Rosen's journey from a large firm trial lawyer to a thriving solo practice.
Essential habits and strategic planning for solo law success.
Balancing family life and avoiding burnout as a solo practitioner.
Effective marketing strategies, including social media and SEO.
Proactive hiring and investment strategies for sustainable growth.
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Rosen Injury Law, P.A. https://roseninjury.com/
Eric Rosen Bio https://roseninjury.com/eric-rosen/
Eric Rosen on LinkedIn https://www.linkedin.com/in/eric-rosen-04449463/
Law with Eric Podcast – https://www.youtube.com/@RosenInjuryLaw
Follow Rosen Injury Law on Social Media:
TikTok: @attorneyeric
Instagram: @roseninjurylaw
Facebook: @roseninjury
Twitter: @rosen_injury
LinkedIn: roseninjurylaw
YouTube: @roseninjurylaw
Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788
The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It https://www.amazon.com/dp/0887307280/
10-80-10 rule, Buy Back Your Time by Dan Martell: https://www.amazon.com/Buy-Back-Your-Time-Unstuck/dp/059342297X
One-on-One Coaching https://atticusadvantage.com/what-we-do/tailored-coaching/one-on-one-coaching/
Lori Pulvermacher, Practice Advisor https://atticusadvantage.com/our-team/lori-pulvermacher
Great Practice. Great Life.® by Atticus® – 050: Why I Love Conflict with Lori Pulvermacher https://atticusadvantage.com/episode050
Want to add your insights to Episode 100? Send your video or message to [email protected]
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
How can adopting an “owner mindset” transform your law firm into a sustainable and saleable business?
On this episode of Great Practice, Great Life, Steve sits down for an insightful conversation with Ed Alexander, an accomplished attorney and inventor, as he shares his dual expertise in running a successful legal practice and brokering law firms. Ed’s unique journey from systems engineer to lawyer and community advocate provides a rich backdrop for discussing the nuances of building a law firm that not only thrives but also holds significant market value.
Throughout the episode, Ed emphasizes the importance of strategic niching, content marketing, and time management in cultivating a profitable practice. He delves into the steps for transitioning from a practicing lawyer to a business owner, such as creating efficient client service systems, reducing owner dependency, and maintaining meticulous financial records. By shifting the goodwill from individual lawyers to the firm and implementing robust internal processes, Ed illustrates how you can make your law firm more attractive to potential buyers.
Steve and Ed also uncover the common mistakes that can diminish your firm's worth, from improper financial recasting to flawed compensation plans. Ed offers advice on hiring and grooming junior associates for leadership roles, ensuring they possess the necessary business acumen alongside legal expertise.
Reflect on your own career path and learn how Ed's strategies for balancing a great practice with a fulfilling life can guide you toward building a thriving, saleable law firm.
In this episode, you will hear:
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Ed Alexander on LinkedIn: www.linkedin.com/in/attorneyedalexander
Alexander Business Law, PLLC: orlandobusinesslawyer.com
Law Firm Exit Success: lawfirmexitsuccess.com
Dominate Your Market®: atticusadvantage.com/what-we-do/dominate-your-market
One-on-One Coaching: atticusadvantage.com/what-we-do/tailored-coaching/one-on-one-coaching
The Summit: nsslfc.com
The Guide to Selling Your Florida Law Practice: orlandobusinesslawyer.com/guide-to-selling-your-law-practice
The Guide to Buying a Business: orlandobusinesslawyer.com/guide-to-buying-a-business
The Guide to Partnerships and Partnership Agreements: orlandobusinesslawyer.com/guide-to-partnerships-and-partnership-agreements
10 Common and Costly Business Killing Legal Mistakes and How to Avoid Them: orlandobusinesslawyer.com/10-business-killing-legal-mistakes
The Florida Business Entities Handbook: orlandobusinesslawyer.com/business-entities
The Florida Business Contracts Handbook: orlandobusinesslawyer.com/florida-business-contract-handbook
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
Can your wardrobe choices affect your professional success?
On this episode of Great Practice, Great Life, we uncover how personal style can increase your confidence and drive your career forward. We begin by exploring how fashion icons like Coco Chanel and Yves Saint Laurent have demonstrated the lasting impression impeccable style can make. Steve’s guest is Bentley Caldwell, a men's personal stylist who shares his expertise in tailoring his services to clients' needs, seamlessly blending their professional and personal lives through their wardrobes.
Navigating the pressures of conservative attire in demanding careers, especially for women in law, we explore the power of personal expression through style. Bentley emphasizes understanding yourself to convey the right message through clothing choices. We discuss how a well-curated wardrobe can communicate confidence and competence before uttering a single word, particularly in high-stakes settings like courtrooms. Hear Bentley's holistic approach to styling, offering practical advice on creating a modern, professional image without sacrificing individuality.
The journey of personal styling, from the initial consultation to the transformative wardrobe detox, is emotional and empowering. Bentley shares his process of letting go of outdated pieces and making space for a new, confident self. We also touch on the psychological aspects of this transformation and the relief clients often feel afterward.
From courtroom attire to casual wear, Bentley's tips on maintaining “elevated simplicity” in your wardrobe will inspire you to view fashion as a powerful tool for storytelling and self-expression.
In this episode, you will hear:
The power of personal style on professional presence and confidence
Bentley Caldwell's insights on differentiating a stylist from a tailor
The unique style pressures legal professionals face, particularly women
The process and emotional aspects of a “wardrobe detox”
Creating a curated wardrobe that reflects personal and professional identity
Key takeaways on “elevated simplicity,” fit, and investing in quality pieces
Inspirational anecdotes and practical tips for enhancing personal and professional style
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Bentley Caldwell Styling: bentleycaldwellstyling.com
Bentley Caldwell on Instagram: www.instagram.com/bentleycaldwell
Want to add your insights to Episode 100? Send your video or message to [email protected].
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
Effective communication is the backbone of any successful legal practice.
On this episode of Great Practice, Great Life, we tackle some of the most pressing issues that can impact team dynamics and performance. Steve brings in expert practice advisor Lori Pulvermacher to share her insights on managing difficult conversations, reducing conflict, and maintaining high standards within a law firm. From addressing tardiness and quality control to navigating the sensitive topic of workplace attire, we explore practical strategies to create a positive and collaborative work environment while ensuring top-notch client service.
We also discuss the complexities of setting clear expectations professionally and personally, highlighting the importance of transparency and communication. Lori and Steve delve into the challenges managers face when delegating tasks and empowering their teams, focusing on addressing dress code conflicts, especially with younger employees. Learn how to navigate these tricky conversations without causing discomfort or risking misinterpretation, and understand how the current employment climate influences these interactions.
Finally, we explore effective strategies for addressing performance issues and developing employees for long-term success. Discover how to handle chronically tardy or error-prone team members, leveraging tools like AI to improve work quality, and the importance of empathetic communication and continuous follow-up. Lori shares her expertise in recognizing potential in employees, providing growth trajectories, and the essential skill of mastering conflict resolution.
Tune in to gain valuable tips and resources that can help you balance your life, grow your practice, and maintain high standards of client service.
In this episode, you will hear:
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Lori Pulvermacher: Practice Advisor: atticusadvantage.com/our-team/lori-pulvermacher
Group Coaching Programs: atticusadvantage.com/what-we-do/coaching-growth-programs
One-on-One Coaching: atticusadvantage.com/what-we-do/tailored-coaching/one-on-one-coaching
DISC Assessment: atticusadvantage.com/disc-assessment
Great Practice. Great Life.® by Atticus® – 050: Why I Love Conflict with Lori Pulvermacher: atticusadvantage.com/episode050
Book: Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time: www.amazon.com/Fierce-Conversations-Achieving-Success-Conversation/dp/0425193373
Book: Crucial Conversations: Tools for Talking When Stakes are High: www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/1260474186
Great Practice. Great Life. by Atticus – 030: Well, What Did You Expect? With Glenn Finch: atticusadvantage.com/episode030
Great Practice. Great Life. by Atticus – 017: It’s All Your Fault with Megan Hunter – Part 1: atticusadvantage.com/episode017
Great Practice. Great Life. by Atticus – 018: It’s All Your Fault with Megan Hunter – Part 2: atticusadvantage.com/episode018
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
Can curiosity and creativity be your strongest allies in the age of AI?
On this episode of Great Practice, Great Life, Steve sits down with innovation expert Carla Johnson to uncover how embracing change can transform your legal practice our life. Carla shares her insights on nurturing an agile mindset and how viewing AI as a collaborative tool rather than a threat can lead to remarkable efficiency and enrichment in your daily routine.
From the long-standing presence of AI to recent breakthroughs like ChatGPT, we discuss the necessity for law firms to adopt a proactive approach to innovation, drawing inspiration from beyond the legal industry. Imagine McDonald's revamping their drive-through process by learning from Formula One pit crews. Why shouldn't law firms do the same? Carla and Steve explore how swapping professional hats can spark creativity, making AI less intimidating and more approachable.
Ethical considerations, practical applications, and the power of storytelling are also on the docket. We dive into state guidelines on AI use in law, the importance of accurate billing, and cross-checking AI-generated content. Moreover, Carla and Steve highlight how engaging storytelling and emotional connections can drive alignment and innovation within organizations.
Discover practical tips for integrating creativity and mindfulness into your routine, understanding how failure can be a stepping stone to success, and preparing for a future where AI and human ingenuity go hand in hand.
In this episode, you will hear:
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
The Summit: nsslfc.com
Virtual Workshop: Grow Your Law Practice with AI: atticusadvantage.mykajabi.com/the-power-of-AI-workshop
Carla Johnson's website: www.carlajohnson.co
Carla’s newsletter, The RE:Think Lab: www.carlajohnson.co/newsletter
Carla’s Innovation Archetype Assessment: www.carlajohnson.co/innovationarchetype
First Kiss Blog: www.carlajohnson.co/remember-first-kiss
RE:Think Innovation: How the World's Most Prolific Innovators Come Up with Great Ideas that Deliver Extraordinary Outcomes: www.amazon.com/RE-Innovation-Prolific-Innovators-Extraordinary/dp/1631953176
Experiences: The 7th Era of Marketing: www.amazon.com/Experiences-7th-Marketing-Robert-Rose-ebook/dp/B0109ZA5LE
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
Have you ever wondered how a personal tragedy can reshape your entire career?
On this episode of Great Practice, Great Life, special guest Nora Riva Bergman takes us through her extraordinary journey from a musician to a plaintiff's attorney and finally to a practice advisor at Atticus Incorporated. Nora opens up about a pivotal personal tragedy that caused her to reevaluate her career path and find her true calling. Gain unique insights into how she now helps lawyers achieve a harmonious balance between their professional and personal lives.
Throughout this episode, we explore how Nora has impacted the legal community. From her early experiences in employment law, which she likens to “corporate family law,” to her tenure as the St. Petersburg Bar Association executive director, Nora's path has been anything but conventional. Learn the importance of building the right team, implementing effective systems, and balancing financial goals with personal well-being to succeed. Nora also shares her experiences as an author and the significance of maintaining a professional online presence in today's digital age.
Lastly, discover Nora's practical strategies for effective time management and mindfulness. She talks about the power of small, consistent changes and how they can transform your practice and life. Nora's actionable tips are designed to enhance productivity and well-being, from blocking dedicated work time to creating a “to-don't” list. Plus, hear about her ambitious goal of circumventing the world on her Peloton bike, reflecting her broader philosophy of sustainable transformation.
Join us for an episode packed with wisdom and actionable advice that will inspire and equip you to make meaningful changes in your life.
In this episode, you will hear:
Nora Riva Bergman's career transformation from musician to plaintiff's attorney to practice advisor at Atticus Incorporated
How a personal tragedy led Nora to shift from litigation to mediation and teaching
Nora’s insights into effective marketing, time management techniques, and impactful daily habits
The importance of developing the right team, implementing effective systems, and balancing financial goals with personal well-being
The critical role of maintaining a professional online presence to support client trust
Benefits of mindfulness meditation and the power of small, consistent changes over time
Lessons from Nora’s book “50 Lessons for Lawyers,” focusing on self-management, marketing, and building resilience
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Nora Riva Bergman: Practice Advisor & Attorney: atticusadvantage.com/our-team/nora-riva-bergman
One-on-One Coaching: atticusadvantage.com/what-we-do/tailored-coaching/one-on-one-coaching
Disc Assessment: atticusadvantage.com/disc-assessment
Nora’s Author Page at Amazon.com: amzn.to/46eRT9I
Author: 50 Lessons for Lawyers: Earn more. Stress less. Be awesome. www.amazon.com/50-Lessons-Lawyers-Stress-awesome/dp/0997263709
Author: 50 Lessons for Women Lawyers - From Women Lawyers: Career and Life Lessons From 50 Successful Women Lawyers: www.amazon.com/50-Lessons-Women-Lawyers-Successful/dp/0997263717
Author: 50 Lessons for Happy Lawyers: Boost Wellness. Build Resilience. Yes, you can! www.amazon.com/Lessons-Happy-Lawyers-Wellness-Resilience-ebook/dp/B09TPJGN3L
Lean Thinking: www.lean.org/explore-lean/what-is-lean
Cocoanut Grove fire: en.wikipedia.org/wiki/Cocoanut_Grove_fire
Article: Study on Lawyer Impairment: The Prevalence of Substance Use and Other Mental Health Concerns Among American Attorneys: www.americanbar.org/groups/lawyer_assistance/research/colap_hazelden_lawyer_study
Article: Stressed, Lonely, and Overcommitted: Predictors of Lawyer Suicide Risk: www.ncbi.nlm.nih.gov/pmc/articles/PMC9956925
Book: The How of Happiness: A New Approach to Getting the Life You Want: www.amazon.com/How-Happiness-Approach-Getting-Life/dp/0143114956
Book: Happiness at Work: Be Resilient, Motivated, and Successful - No Matter What: www.amazon.com/Happiness-Work-Resilient-Motivated-Successful/dp/0071664327
Book: Getting Things Done: www.amazon.com/Getting-Things-Done/dp/0143573195
Great Practice. Great Life.® by Atticus® – 085: Exercise: Is it a Waste of a Billable Hour? with Jonathan White: atticusadvantage.com/episode085
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
Transform your law firm's client experience and watch your success soar!
On this episode of Great Practice, Great Life, we unpack the secrets to creating a client-centric law firm with expert insights from Steve’s good friend and top practice advisor, Daniel Struna. You'll discover the importance of trust and cultural alignment within your team and how valuing your team members can lead to genuine care and empathy for clients. We also share practical tips and the three critical C's—Communication, Clarity, and Consistency—essential for this transformation. Plus, we introduce a powerful, actionable question you can implement immediately to start making a tangible difference in your practice.
Shift your firm's focus from the lawyers to the clients and see the remarkable impact it can have. We delve into understanding the client's perspective and enhancing their journey from initial contact to resolution. Learn how improved processes can significantly impact client experience and retention. You'll hear about engaging the entire team in continuous improvement and setting actionable goals that make clients feel like the heroes of their own stories. These strategies boost client satisfaction and provide a competitive edge in the marketplace.
Steve and Daniel also cover innovative communication strategies and the crucial role of direct client feedback. Turning constructive criticism into growth opportunities is a hallmark of a client-centric culture, and we highlight how to avoid common pitfalls. Listen as we discuss the relationship between client experience and pricing, showing how a premium, client-focused approach can lead to higher satisfaction and financial success. And don't miss our special mention of attorney Kent Burke, who is leveraging AI to complement his client-focused approach.
This episode is packed with insights to help you transform your practice and achieve professional and personal fulfillment.
In this episode, you will hear:
The importance of trust and cultural alignment within the team for genuine client care
The three critical C's—Communication, Clarity, and Consistency
Understanding and enhancing the client's journey from initial contact to resolution
Engaging the entire team in continuous improvement and setting actionable goals
Innovative communication strategies and the role of direct client feedback
The relationship between client experience and pricing, showcasing a premium, client-focused approach for higher satisfaction and financial success
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Daniel Struna: Practice Advisor & Attorney: atticusadvantage.com/our-team/daniel-struna
One-on-One Coaching: atticusadvantage.com/what-we-do/tailored-coaching/one-on-one-coaching
The Path to a Great Practice & Great Life: atticusadvantage.mykajabi.com/the-path-to-a-great-practice-and-great-life-workshop-landing
Grow Your Law Practice With AI: atticusadvantage.mykajabi.com/the-power-of-AI-workshop
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results: www.amazon.com/Hug-Your-Customers-Personalize-Astounding/dp/1401300340
Great Practice. Great Life.® by Atticus® – 062: Is Gratitude a Growth Strategy? with Daniel Struna: atticusadvantage.com/episode062
Great Practice. Great Life. by Atticus – 078: Build a Better Law Firm Team: Save Time & Money with Steve’s Lessons: A Podcast Takeover with Daniel Struna: atticusadvantage.com/episode078
Great Practice. Great Life. by Atticus – 087: How Personalized Coaching for Attorney Matthew Kaufman Worked in 12 Months featuring Matt and his coach, Daniel Struna: atticusadvantage.com/episode087
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
Empowering and growing your team is a cornerstone of building a successful law practice, yet many attorneys overlook it.
On this episode of Great Practice, Great Life, we explore how to transition from delegating tasks to enabling your team members to make strategic decisions and think critically. Steve welcomes Patti Paz, a seasoned paralegal and team leader, who shares her expertise on the four stages of empowerment from the Atticus curriculum. Patti provides actionable steps to enhance your team's effectiveness and confidence.
We also discuss Patti's journey from a paralegal in an estate planning practice to a team leader despite initial resistance and skepticism. Patti reveals the differences between an office manager and a team leader, emphasizing the strategic leadership and empowerment the latter role requires. With insights from the Team Leader Certification Program she co-created, Patti offers new team leaders the tools and strategies they need to succeed, sharing lessons from her experiences and common mistakes lawyers make in treating their team members.
Steve and Patti outline the four levels of empowerment and trust within a team structure, detailing how attorneys can accelerate their team's development through dedicated training and structured time management. By exploring each stage—from gathering facts to achieving a self-managing team—we highlight the lawyer's evolving role in managing a team and ultimately managing managers. Finally, Steve and Patti focus on maintaining a united leadership front, the value of the Team Leader Program, and appreciation for Patti's exceptional coaching skills and contributions to the Atticus community.
Discover how to invest in your team's growth and create a thriving, empowered law practice. Sign up for the Team Leader Certification Program and enter the code TLC500 for a discount.
In this episode, you will hear:
Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
If there’s a topic you would like us to cover on an upcoming episode, please email us at [email protected].
Supporting Resources:
Patti Paz: Practice Advisor, Paralegal and Certified Team Leader: atticusadvantage.com/our-team/patti-paz
Team Leader Certification: atticusadvantage.com/what-we-do/team-leader-certification
Get $500 off your Team Leader Certification Program! Use promo code: TLC500
Guidelines for Levels of Trust and Empowerment Diagram: atticusadvantage.com/wp-content/uploads/2024/07/guidelines-for-levels-of-trust-and-empowerment.pdf
010: Is it Possible for Non-Lawyers to do Initial Meetings? with Patti Paz: atticusadvantage.com/episode010
019: What is a Team Leader? Do I Need One? with Patti Paz: atticusadvantage.com/episode019
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.
The podcast currently has 98 episodes available.
131 Listeners
45 Listeners
194 Listeners
5,061 Listeners
1,377 Listeners
87 Listeners
32 Listeners
600 Listeners
6 Listeners
8 Listeners
12,651 Listeners
32 Listeners
828 Listeners
25 Listeners
6 Listeners