Description: What are the points of jeopardy and where does it all “come unglued” in the performance of a call center? Well, I bring back our expert, Scott Bonetti, to dig into all of that for you. To dig deeper, plan to join us for “Building Your Enterprise Platform” in May! That and a quick review of our first every Polaris Sales & Planning session.

Only 10 seats left for our conference! Learn more here: https://www.polarishealthcarepartners.com/build-your-enterprise-platform

Can you really create some level of economies of scale in your won call center while simultaneously creating a better experience for your patients as well as your staff? The answer is an emphatic YES. Scott Bonetti joins me again on the show today to break it all down. To dig deeper, plan to join us for “Building Your Enterprise Platform” in May! That and a quick review of the book “The Gap & The Gain” as well as my look at success in Q1.

Far too many people think of Human Resources in only a compliance manner. When done correctly, HR is all about growth strategy – and Lauren Laseck, Director of People Operations for Oakpoint, is going to be with us in Ft Lauderdale to share tactical guidance on how to grow your people and grow your business. If you’re going to be with us in May, you’re going to LOVE this episode!

Creating a successful call center can be your bridge from 5 to 10 to 20+ locations and scaling your business successfully. Scott Bonetti joins me on the show today to talk through the process and how long it takes. This can be in and of itself a very scalable solution to the needs of our audience. To dig deeper, plan to join us for “Building Your Enterprise Platform” in May! That and a quick review of our first ever Polaris Sales & Planning session.

There are still seats available (as of this recording) for our Building Your Enterprise Platform event in May. One of the topics we’re going to dig deep into is how you understand the value of the business you’re creating and how you can use it to your advantage. I give a high-level overview of the topic to wet your whistle. Enterprise-level DSOs know this cold and use it to their advantage every day, so you need to do the same. Tune in and come to Ft Lauderdale to learn more!

Save your seat here: https://www.polarishealthcarepartners.com/build-your-enterprise-platform

Our phones absolutely LIT UP when we announced that we were going to be offering “Call center Consulting” as an upcoming service and that it would be part of the Building Your Enterprise Platform event in May. If that many reached out to ask questions, then there are probably a lot more who are wondering about the same things, so here are the most popular questions we’ve been receiving and a little insight into each one. If you want to learn more, you’ll have to join us in Ft Lauderdale! That, as well as our newest Sell-Side Advisor, Kyle Webster, and a great DSO conference put on by Paterson Dental in L.A.

Join us this May: https://www.polarishealthcarepartners.com/build-your-enterprise-platform

Subscribe here: https://www.polarishealthcarepartners.com/podcast

One of the questions I ALWAYS get from people who are interested in associate equity structures is: “How do I keep control of the business I’ve built?” “Control” can mean a lot of things, so I brought Ryan Metzler of Metzler Legal Strategies behind the mic to dive deep into things like: “Rights & Privileges” of ownership; voting control (managing member, simple majority, super-majority, unanimous); employment agreements vs operating agreements; and restrictive covenants for employees vs owners as it relates to the recent FTC ruling.

Get our free guide to Creating Sustainable Success in Attracting and Retaining Associates here: https://share.hsforms.com/167RjEMWHToWX5_IRMuXL1Q8n35e

When you join us in Ft Lauderdale for Building Your Enterprise Platform, you’re going to learn new ways to gain efficiencies for scale. One of those “plug & play” solutions for insurance processing (and much more) is Medusind. You’ll meet them in May, but Bob Beck and Jim Gerson will you give you an advanced look at what has made Medusind such a key solution to over 7,000 practices – some stretching back 20 years! You can learn more here: https://www.medusind.com/dental-solutions/

Time is running OUT! Save your seat today: https://www.polarishealthcarepartners.com/build-your-enterprise-platform

Recruiting based on need" is a rat race. Stop doing it! I share a holistic and comprehensive solution that you can put into a process. That and three great books to read if you're looking to take back control of your time to create better outcomes for you and your business.

Are you ready to build your Enterprise Platform? Seats are filling up! Don't miss out: https://www.polarishealthcarepartners.com/build-your-enterprise-platform

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Well, a LOT has certainly happened in the world of banking over the last few working days, so what does it mean for you and me and our world of dentistry? Diwakar’s here to sort it all out. This is a fast-paced episode for sure, so buckle up! And if you’re concerned about your existing banking relationship or your loan covenant structures, then have our Growth Capital Specialist, John Pol, take a free look at your documents. You can reach him directly at: [email protected]