In this episode, Meaghan shares a frustrating customer experience she had and reflects on the importance of providing excellent customer service. She then transitions to discussing how to guide employees through change in a company. She emphasizes the need to bring employees in at the right time, consider their opinions while making decisions, differentiate between growing pains and toxicity, provide context for changes, involve a select few in decision-making, and ask for feedback from employees.

Takeaways

Links:

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Hospitality.FM - Link

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