HerBusiness

Vivienne Kane is the co-owner of Minuteman Press Prahran, a print franchise. Vivienne is passionate about customer service. In this interview we look at the customer service mistakes that could be costing us customers, what to do when things go wrong and how to give better than expected service to your customers.

Natalie Ashdown, author of BringOut Their Best - Inspiring a Coaching Culture in Your Workplace. In this interview we look at the role of coaching in business, what it takes to be a good coach, the roles of leaders in the coaching process and why solving staff problems for them is not time-efficient in the long run.

Kim Anderson is Chief Executive of TheReadingRoom.com an online community for readers and a Non-Executive Director of Carsales.com.au. In this interview we talk about the publishing industry, how it's changed and what the opportunities are for all of us to be publishers. We also talk about diversity on boards and why a truly diverse board needs to look beyond gender diversity to be successful.

Lorrie Thomas is The Marketing Therapist and author of The McGraw Hill book, Online Marketing. In this interview we look at the key components of online marketing, why your website is THE most important piece of online marketing arsenal, the three Vs to successful social media marketing and how email can still be a powerful tool for marketing your business.

Lynn Ralph, cofounder of Cameron Ralph, a firm which assists boards to improve their performance. She lectures and writes regularly on corporate governance. In this interview we look at the main elements of an effective board and why good governance is a key strategic advantage for businesses.

Linda Tarr-Whelan is the author of Women Lead the Way: Your Guide to Stepping Up to Leadership and Changing the World. In this interview we look at myths about women and leadership, how to get balanced leadership in business and the one area of business that women trail behind men in, and what to do about it.

Frances Feenstra is CEO of The 100% Project an initiative that challenges business leaders to change the practices and mindsets within their organisations to fully realise the leadership potential of both men and women. In this interview we discuss the issues that prevent a better balance of gender in leadership positions

Lisa Lovick of a Slice of Orange, a providore located in the heart of Orange, NSW. Together with her sister she's expanded A Slice of Orange which sells seasonal produce from the local region. In this interview we look at why more and more people are seeking out locally grown produce, and how her experience as an employee has helped grow her business.

Kate Tribe is a quantitative market and social researcher and the founder of Tribe Research. In this interview we look at tips for designing an effective survey, how to use survey results to drive change in your business and, the types of questions that get the best responses.

Jeanne-Vida Douglas is coauthor of The Profit Principle - How to turn what you know into what you do - without spending (or borrowing) a cent. In this interview we look at why many small businesses stay small, the role that customers and partners should play in business and how to make money before you spend a cent in business. Host, Suzi Dafnis