In the third episode of the Hospitality Breakroom, Rachel is joined by Myles, Blane, and Laura from the homeowner acquisition and homeowner relations group here at Abode Luxury Rentals. They discuss the importance of learning from past mistakes, recounting personal anecdotes such as mishaps with emails and slippery stairs. They also share insights on handling homeowner relations effectively, including being proactive, maintaining a detailed charge description, building personal relationships with homeowners, and preemptively confirming homeowner arrivals. Alongside personal histories of their journeys into their roles, they highlight the significance of open communication, managing expectations, and exceeding homeowner expectations through thoughtful gestures. Emphasizing excellence in guest experience, they dive into operations strategies and handling feedback to maintain high standards in hospitality management.

Contact The Team:

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[email protected]

[email protected]