Chris Gilbert, CEO of Springfield Township in Hamilton County, Ohio, and founder of Municipal Hospitality Advisors, shares how he's applying hospitality principles to transform local government. Chris reveals what inspired him to shift civic leadership from transactional interactions to meaningful moments of hospitality, highlighting practical ways he's building a people-focused culture within government operations. Listeners will learn how to effectively humanize their leadership approach, improve collaboration, and create organizations that people genuinely trust and value.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands