November 12, 2024

How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]

42 minutes

Thanks to our Partner, NAPA Auto Care

Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners.

Katy and Victoria Carl, Carl’s Advanced Automotive & Truck Repair Center, Voorheesville, NY 12186

Show Notes

Watch Full Video Episode

Location Overview (00:00:32)

Business Acquisition Opportunity (00:01:39)

Family Values in Business (00:02:32)

Importance of Coaching (00:04:15)

Takeaways from Coaching Program (00:07:12)

Staffing Challenges (00:08:56)

Changing Recruitment Strategies (00:12:07)

Texting as a Recruitment Tool (00:13:24)

Interviewing Process Evolution (00:15:47)

Compensation Plans as Recruitment Tools (00:19:47)

Family Involvement in Business (00:22:24)

Importance of Team Culture (00:23:40)

Adoption of a Four-Day Work Week (00:25:10)

Community Engagement Initiatives (00:26:58)

Empowering Future Generations (00:29:14)

Women in Trades Advocacy (00:31:36)

Transitioning to New Systems (00:33:31)

Realizing 'Okay' Isn't Enough (00:35:06)

Focus on Financial Metrics (00:35:29)

Long-Term Goals and Planning (00:36:37)

Pride in Achievements (00:37:18)

Encouragement to Pursue Passions (00:38:06)

Building a Support Network (00:39:42)

Embracing Change (00:40:42)

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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By Carm Capriotto, AAP

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