Tim Neary catches up with ReNet BDM Fletcher Norman to discuss the features of their CRM system and how what started as 'a couple of ideas in the Coff's Harbour surf', is now helping agents to be more productive while spending more time in the field. Matt Carpenter of Star Partners, a user of ReNet for 5 years also shares his story and links the success of his offices to the implementation of the ReNet CRM system. He describes switching from a simple, unsophisticated excel program to ReNet as a life changing experience, which turned "dumb data" into usable tracking data. You will also find out: -How ReNet helps to manage multiple clients on a large scale -The level of engagement that can be achieved before a visitor's even left the open home -How ReNet's task system is helping to exceed client expectations