In this episode of The Modern Hairstylist Podcast, host Hunter Donia brings a real roundtable of hairstylists to share what is actually working for last minute cancellations and no shows. You will hear how peers use cards on file, when they charge the fee, when they waive it, and how they communicate without burning bridges. This is a practical look at boundaries and grace so you can protect your time and income with confidence. 

Whether you are tightening policies for high ticket services or navigating edge cases with loyal clients, you will learn simple scripts and decision points that keep relationships intact while keeping your book running smoothly. 

Key Takeaways:

💳 Card on file that clients accept
How stylists position the requirement, what pushback looks like, and why it filters for clients who respect your time. 

🧾 When to charge the fee
Clear lines for no shows, case by case choices for late cancels, and how direct communication after a first strike sets expectations. 

🧠 Boundaries with grace
Where stylists make exceptions, how loyalty and circumstances matter, and how to avoid the trap of endless exceptions. 

🗣 Scripts that work
What to say when a new client refuses to leave a card and what to send after a missed appointment so the next step is clear. 

🚫 When to block and move on
Signs it is time to stop online booking for a client and how to close the loop professionally. 

Why You Should Listen:

If last minute gaps and no shows are draining your revenue and energy, this conversation gives you peer tested ways to prevent them and a plan for what to do when they happen. You will leave with policy language you can use today and the confidence to enforce it without losing the clients you want to keep. 

Connect with these stylists on Instagram below:

Stephanie Lantgen: @manereflection_stephlantgen

Jordana Lorraine: @jordanalorraine_hairstylist

May Luu: @mayidoyourhair

Gina Vernamonti: @luxestudiobygina

Samantha Hathaway: @hairbysamanthahathaway

Kelsi Morrison: @kelsimhair

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