Jordana starts the show with a story about having a positive customer service interaction (thanks to some great advice from the listeners). Then they dive into a conversation about setting the scene for a difficult conversation, and Naomi tells us what “doorknob comments” are in therapy. A listener calls in with an advice question about a toxic family dynamic involving her brother-in-law, and asks how to approach the relationship with her sister going forward. How do you share your true feelings without alienating a loved one? The Betchicist email of the week comes from a listener who has a family reunion planned but now feels pressured to miss it for a work obligation. Finally, the Triggered submissions include a know-it-all friend, a thoughtless boyfriend, and some relationship envy.

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