In this episode, I chat with Verne Harnish. Verne is the founder of the world-renowned Entrepreneurs' Organization (EO), with over 11,000 members worldwide. He is also founder and CEO of Gazelles, a global executive education and coaching company with over 180 partners on six continents. Verne has spent the past three decades helping companies scale-up.

In today’s episode, we chat about:

• The 4 key elements that determine why some businesses make it and others fail
• Why you should never make a decision alone
• Ways dentists can compete and scale in a competitive market
• Expert customer service tips
• Finding ways to scale when you love your own craft
• Why you need a daily huddle