In episode 15, we speak with Amy Gallo about the most effective methods to deal with conflict and difficult people at work. 

 

Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone, and a cohost of HBR’s Women at Work podcast. She writes and speaks about workplace dynamics, communication, feedback, and emotional intelligence. As a sought-after speaker and facilitator, Amy has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics.

In our chat we dive into, the reality of difficult relationships, how we may be contributing to the problem, and how to turn things around.

 

Here's a quick episode breakdown...

• We explore workplace boundaries.
• The health impacts of bad relationships at work.
• How to work well with different types of people.
• How our own biases can seep into our relationships without even knowing. 

And in let's take this offline, my friend Annette Sloan and I break down the three biggest takeaways, plus we answer a question from our listener Claire, who has a younger team member experiencing a dysfunctional relationship with an important stakeholder. 

 

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About Amy

Book: Getting Along: How to Work with Anyone (Even Difficult People)

Book: HBR Guide to Dealing with Conflict (HBR Guide Series) 

Podcast: Women at Work

TEDx Talk: “The Gift of Conflict”

Website: AmyEGallo.com

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