In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares how his staff created a unique guest experience program designed to authentically showcase the best of Kenya. He explains how empowering hotel teams to introduce guests to local culture—whether through running alongside world-class marathoners, exploring Nairobi's nightlife, or connecting over Kenyan cuisine—leads to deeper, more memorable guest connections. 

This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. 

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands