February 19, 2025

HR Besties: The Overlap Between Customer Experience and Employee Experience with Max Farber

48 minutes

Today’s agenda:

Introducing Max Farbsy, CEO of Customer Service

It's not personal, John

Cringe corporate speak: synergy

Hot topic: the overlap between employee and customer experience

What can we learn from customer experience? How does it relate to employee experience and satisfaction?

Why Max is our customer service expert

Sticking to the script vs. finding your voice in customer service as well as in the workplace

Authenticity and empathy is key in connecting with the customer

It's OK to say "IDK"

The key to building and maintaining strong teams is to treat your employees like you would your customers (yes, it really is that simple)

Questions/Comments

Your To-Do List: Grab merch, submit Questions & Comments, and make sure that you’re the first to know about our In-Person Meetings (events!) at https://www.hrbesties.com.

Follow and Support Farbsy!

@farbsy on Instagram and TikTok

Merch Store: https://farbsy-shop.fourthwall.com

Follow your Besties across the socials and check out our resumes here: https://www.hrbesties.com/about.

Subscribe to the HR Besties Newsletter - https://hr-besties.beehiiv.com/subscribe

We look forward to seeing you in our next meeting - don’t worry, we’ll have a hard stop!

Yours in Business + Bullsh*t,

Leigh, Jamie & Ashley

Follow Bestie Leigh!

https://www.tiktok.com/@hrmanifesto

https://www.instagram.com/hrmanifesto

https://www.hrmanifesto.com

Follow Bestie Ashley!

https://www.tiktok.com/@managermethod

https://www.instagram.com/managermethod

https://www.linkedin.com/in/ashleyherd/

https://managermethod.com

Follow Bestie Jamie!

https://www.millennialmisery.com/

Humorous Resources: Instagram • YouTube • Threads • Facebook • X

Millennial Misery: Instagram • Threads • Facebook • X

Horrendous HR: Instagram • Threads • Facebook

Tune in to “HR Besties,” a business, work and management podcast hosted by Leigh Elena Henderson (HRManifesto), Ashley Herd (ManagerMethod) and Jamie Jackson (Humorous_Resources), where we navigate the labyrinth of corporate culture, from cringe corporate speak to toxic leadership. Whether you’re in Human Resources or not, corporate or small business, we offer sneak peeks into surviving work, hiring strategies, and making the employee experience better for all. Tune in for real talk on employee engagement, green flags in the workplace, and how to turn red flags into real change. Don't miss our chats about leadership, career coaching, and takes from work travel and watercooler gossip. Get new episodes every Wednesday, follow us on socials for the latest updates, and join us at our virtual happy hours to share your HR stories.

Learn more about your ad choices. Visit podcastchoices.com/adchoices

...more

View all episodes

By HR Besties

4.9

502502 ratings