Improving Employee Engagement and Retention Through Analytics

Hosts: Steve Boese and Trish Steed

Guest: Curtis Forbes, Founder & CEO at MustardHub

Summary

In this episode of the At Work in America show, hosts Steve Boese and Trish Steed welcome Curtis Forbes, founder and CEO of MustardHub, to discuss the critical issues of employee retention and engagement, particularly in small to mid-sized businesses. Curtis shares his unique journey from a music background to creating a workforce engagement platform aimed at reducing turnover and strengthening company culture. The conversation looks at the challenges of identifying turnover issues, the costs associated with employee disengagement, and the importance of predictive analytics in understanding employee behavior. They emphasize the role of technology in making company culture visible and the necessity of building habits that reinforce organizational values. The episode concludes with insights on MustardHub's freemium model, making it accessible for small businesses to enhance their employee engagement strategies.

Chapters

01:07 Understanding Employee Retention and Engagement

09:04 Identifying and Addressing Turnover Challenges

11:52 The Importance of Predictive Analytics in Retention

16:36 Building a Culture of Engagement

21:38 A Solution for Small Businesses

28:32 Freemium Model and Accessibility of MustardHub

33:28 Conclusion and Final Thoughts

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