The Eye Clinic Liaison Officer (ECLO) has an important part to play when being diagnosed with an eye condition, during later prognosis and treatment. We invited Paula Thomas onto the program, who is visually impaired and is currently working as an ECLO at Great Ormond Street Hospital, to tell us more about what her role entails and the kinds of things ECLOs can offer help with.

We often report on In Touch about sports that have been adapted to be played by blind and partially sighted people... but never netball. That's because, for the first time, it is being adapted to be played by partially sighted people. We hear from Sam Bird, who is CEO of Netball Superleague club London Pulse, about their upcoming netball festival that is encouraging new visually impaired players to join in.

Presenter: Peter White

A few weeks back, Pauline Mottram told In Touch about the way she was dealt life changing medical news; she felt it was given to her in an extremely insensitive way. We get the hospital's response and hear about a twist to her story. We also hear from Rowena Thomas-Breese who, thirty years prior to Pauline, experienced the same when being told she'd lose her vision and in the same part of the world.

We talk to Alan March Sport about how they are providing audio described commentary for this year's World Cup in Qatar. It's a free service and anyone with a smart phone can access it from home. Alan March is the company director and he provides more details, along with Pardeep Gill who used the service whilst in a World Cup stadium in Qatar.

And our reporter Fern Lulham tells us about a new way that blind and partially sighted people can keep on top of how much they are spending on their energy bills; with an accessible smart meter.

Presenter: Peter White

Following on from last week's discussion about whether you can prepare for sight loss, we've been asked to provide further information about the type of services you are entitled to. Simon Labbett is a rehab officer and Chair of the Rehab Workers Professional Network and he provides details of changes that can be made in the kitchen, what you should be asking for and from whom.

If you own an older internet radio streaming device, you may have heard a recent announcement from the BBC stating that it will no longer be streaming on select devices, as of mid-2023. We investigate why this is and what can be done about it.

Presenter: Peter White

Getting a diagnosis that your sight will deteriorate or eventually be gone entirely, can be life changing news. But can you prepare for it?

We brought together three people who are different stages along the sight loss path. Pauline Mottram received the diagnosis that she will definitely eventually go blind only a few days ago, and so we invite Amit Patel, who ten years ago went blind overnight and Marcia Beynon, who has a progressive condition and is yet to lose more of her vision, to offer some tips and guidance on this life changing event.

They all tackle the question: can you really prepare for blindness?

Presenter: Peter White

On bonfire night Angharad Paget-Jones, her boyfriend and guide dog, Tudor, attempted to stay at a Premier Inn hotel. Subsequently the staff at the hotel did not believe that Tudor was a real guide dog and they were asked to leave. Angharad provides details of how the situation unfolded and what she is planning to do about it.

Anna Tylor is the Chair of the RNIB and is partially sighted. She reached out to us upon continuously receiving inaccessible information regarding her breast cancer treatment. Anna explains the problems she's been having and the faults of the NHS under The Accessible Information Standard, which have been in place since 2016.

And, at this time of Remembrance, we hear from an ex-Navy veteran who has received some very good service following on from her glaucoma diagnosis and sight deterioration.

Presenter: Peter White

We hear from two women who are both celebrating firsts and both aiming to make a difference.

Louisa Wickham is a consultant ophthalmologist and medical director at Moorfields Eye Hospital but in September, she added to her titles by being appointed as England's very first National Clinical Director for Eye Care. We invited her onto the program to explain what her ambitions are for her new role and how she plans to tackle the current problems facing eye care services; patient backlogs, long waiting times and preventable permanent vision loss.

Jessikah Inaba is believed to be the UK's first blind and black female barrister. She studied for her law degrees in braille at London's University of Law and, in the last few weeks, has been inducted to the bar. She tells us about this momentous moment, about the barriers she faced getting there and about her goals for her future career in law.

Presenter: Peter White

The Department for Work and Pensions will soon appear in the high court in a case brought against them by Dr Yusuf Ali Osman. Dr Osman has repeatedly requested that communications over his benefit payments be sent to him in his preferred accessible format but has not received them. We invited him onto the program to provide further details on which his case is being brought. Mike Lambert has had a similar problem with the DWP and he shares those with us.

For those who have certain eye conditions with enough sight to continue to drive, you may have heard of the Esterman Visual Field test. It is designed to test your peripheral vision but concerns have been raised over the test's validity and appropriateness to be used by the DVLA. We have these laid out by Lou, who has glaucoma and has had a negative experience when taking the test. We also invited Roger Anderson, who is a Professor of Optometry at Ulster University and sits on the DVLA's Advisory Committee of Vision and Visual Disorders, to share his thoughts on the matter.

Presenter: Peter White

Website image description: Peter White sits smiling in the centre of the image. He is wearing a dark green jumper with the collar of a check shirt peeking at the top. Above Peter's head is the BBC logo, Across Peter's chest reads "In Touch" and beneath that is the Radio 4 logo. The background is a series of squares that are different shades of blue.

Access services in supermarkets are, for some blind and visually impaired people, an essential service to gather the exact groceries you need. Services like assisted shopping, where a member of staff takes you around the store gathering items for you, are offered by a lot of supermarkets but some were suspended during the pandemic. Auriol Britton decided to take Sainsbury's Supermarkets to court when she had a problem with her local store in Bristol, primarily based on the suspension of their assisted shopping service. We invited Auriol onto the program to outline the problem she had and what happened in court.

Demand for eye services is rising rapidly and the NHS is struggling to keep up. Well, The Eyes Have It is a partnership between the Macular Society, Fight for Sight, The Royal College of Ophthalmologists and other sight loss organisations and they held a parliamentary a drop-in event at Westminster last week. They are calling for a national eye care plan to tackle the problems patients are facing. Our reporter Fern Lulham provides the details. (NB - Dr Peter Hampson is from the Association of Optometrists.)

And swimming can be a great form of exercise for blind and visually impaired people but keen swimmer Aletea Sellers contacted us when she had a problem in getting access provisions put in place at her local swimming pools. She tells us the responses she got, good and bad.

Presenter: Peter White

Dr Paul Jarman contacted us following our coverage of what changes had occurred since the RNIB took over the National Library for the Blind. He noted something that we had not mentioned. He believes there has been a seismic shift toward students and tutors like him, no longer being able to access as many serious books as once before. He lays out his concerns in this area and explains why he believes braille books should be regarded as heritage items.

Our reporter in Washington, Gary O'Donoghue talks us through a new partnership between access tech companies Aira and Envision. Together, they have created 'smart glasses' that enable you to be put in contact with a sighted agent, completely hands-free. Gary demonstrates how they can be used to assist with daily tasks and navigation.

Presenter: Peter White

Website image description: Peter White sits smiling in the centre of the image. He is wearing a dark green jumper with the collar of a check shirt peeking at the top. Above Peter's head is the BBC logo, Across Peter's chest reads "In Touch" and beneath that is the Radio 4 logo. The background is a series of squares that are different shades of blue.

Three visually impaired people tell us about their experiences of domestic abuse. The cases involve the perpetrator using their visual impairments against them, though gaslighting, coercive control and in one case, extreme violence being the cause of their visual impairment. These stories come in the light of a report called The Unseen, by The Vision Foundation and Safe Lives. Olivia Curno, The Vision Foundation's Chief Executive gives summary of the report's harrowing findings.

Link to The Unseen domestic abuse report: https://www.visionfoundation.org.uk/our-work/research/the-unseen/

If you are at risk of domestic abuse, contact the National Domestic Abuse Helpline on 0808 2000 247. If you are in immediate danger, call 999 and ask for the police.

Presenter: Peter White