In this episode, Hillary Miller takes us behind the scenes of scaling L&D across a complex healthcare system. She discusses how she adapted team structures to meet the needs of hospitals, outpatient services, and physician networks, and how she identified what was working and what needed to change.

Hillary also explores her approach to influencing senior stakeholders, using evidence over anecdotes and guiding conversations from “what we want” toward “what the business actually needs.” She reflects on planning ahead, balancing competing priorities and building an L&D function that delivers real organisational impact.

Take your L&D to the next level

Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership.

It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model

KEY TAKEAWAYS

Strategic partnerships with leaders, grounded in their metrics and realities, let L&D see 3–5 years ahead and shape the organisation’s future.  

Great L&D teams are built around people’s strengths, transferable skills, and trust so people can fill new roles as the business needs it. That´s far more productive than periodically re-organising the whole team.

Relationships are the real infrastructure. They are the most vital element for any organisation or business.

Curiosity, candour and humour with stakeholders and your own team make the hard conversations possible.  

Be ready to wait for the right moments to make your points or push for change.

BEST MOMENTS

“Quit calling them learners and students. These are our colleagues, right?” 

“I care a lot about looking around the corner. So, where are we going to be three to five years from now? What is the business going to be experiencing.” 

“Don't wait for the big wow. Acknowledge the things that are happening along the way that are actually helping.”  

“I really stand by HCA mission, which, above all else. We're committed to the care and improvement of human life. There is nothing more mission driven to me than taking care of other people.”

Hillary Miller Bio

Hillary Miller shares how she’s building an L&D function that delivers real organisational impact across hospitals, outpatient services, and physician networks. She unpacks how she uses evidence over anecdotes, guides stakeholders from “what we want” to “what the business actually needs” and drives measurable results at scale.

Hillary also takes us behind the scenes of scaling L&D, transforming team structures, assessing what works and what needs to change, balancing competing priorities and planning strategically to ensure learning initiatives truly move the business forward.

You can follow and connect with Hillary via:

LinkedIn: https://www.linkedin.com/in/hillarybmiller/

EPISODE REOURCES

https://www.amazon.co.uk/stores/Michael-Bungay-Stanier/author/B002QK41GQ

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

ABOUT THE HOST

David James 

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. 

As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D. 

CONTACT METHOD 

Twitter:  https://twitter.com/davidinlearning

LinkedIn: https://www.linkedin.com/in/davidjameslinkedin

L&D Collective: https://360learning.com/the-l-and-d-collective

Blog: https://360learning.com/blog

L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home

This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/