Today we're going to talk about keeping difficult clients. This is probably somewhat outside of the normal thought process, because a lot of people talk about firing the difficult client and keeping your sanity. 

 

I certainly am a proponent of defining what constitutes what you will and won't accept from your clients, but I do think that there is often not enough attention paid to the aspect of keeping difficult clients. That is something that can actually make you more successful in business and in life. 

 

Tune in to learn more!

 

In this episode we discuss:

• Remembering that a difficult client isn’t about us, but what’s going on inside them.
• Learning not to take it personally when a client acts out.
• How difficult clients can help us become more effective leaders more able to manage crises.
• How the ability to work with difficult clients expands the number of people you can service.
• The power of reframing a situation to provide a client a different way of thinking about their issue.
• The importance of having a plan to share that gives a client a sense of confidence.
• The fact that a difficult, demanding client that requires more attention can be more lucrative.

 

Allison Bio:

 

Allison C. Williams, Esq., is Founder and Owner of the Williams Law Group, LLC, with offices in Short Hills and Freehold, New Jersey. She is a Fellow of the American Academy of Matrimonial Lawyers, is Certified by the Supreme Court of New Jersey as a Matrimonial Law Attorney and is the first attorney in New Jersey to become Board-Certified by the National Board of Trial Advocacy in the field of Family Law. 

 

Ms. Williams is an accomplished businesswoman. In 2017, the Williams Law Group won the LawFirm500 award, ranking 14th of the fastest growing law firms in the nation, as Ms. Williams grew the firm 581% in three years. Ms. Williams won the Silver Stevie Award for Female Entrepreneur of the Year in 2017.  In 2018, Ms. Williams was voted as NJBIZ’s Top 50 Women in Business and was designated one of the Top 25 Leading Women Entrepreneurs and Business Owners. In 2019, Ms. Williams won the Seminole 100 Award for founding one of the fastest growing companies among graduates of Florida State University.

 

In 2018, Ms. Williams created Law Firm Mentor, a business coaching service for lawyers.  She helps solo and small law firm attorneys grow their business revenues, crush chaos in business and make more money.  Through multi-day intensive business retreats, group and one-to-one coaching, and strategic planning sessions, Ms. Williams advises lawyers on all aspects of creating, sustaining and scaling a law firm business – and specifically, she teaches them the core foundational principles of marketing, sales, personnel management, communications and money management in law firms. 

Contact Info:

 

Contact Law Firm Mentor:

Scheduler: https://meetme.so/LawFirmMentor  

 

Episode 47 with Elise Buie: https://buff.ly/3jIJRxD

 

Snippets

 

00:23:33 (33 Seconds)

Now, there are definitely times where you should let people go when they are a high risk for grievance or malpractice. But that doesn't mean that if somebody is difficult, your first and only instinct should be to let them go because there's opportunity with your difficult people in your growth, as a leader, as a person, with your standing in the challenge to make more. And if you have that as a backdrop and you understand that, then helping your clients with a reframe and with planning ahead becomes a lot easier.