Managing Dental Drama

After airing the recent episode “What is Servant Leadership?,” many fans requested information on other leadership models that work. In this episode, Bethany unpacks several examples of other successful leadership styles that she has seen at work in her clients’ practices. She covers the laissez fair leader, transactional leader, authoritative leader, democratic leader, visionary leader, and situational leader. She discusses the mindset behind each of these styles as well as the pros and cons of each style. She also encourages listeners to pick a style that they know they can implement with consistency. 

Previous Episodes Worth Revisiting:
Dental Practice Owners are Leaders
Learning from Leadership Examples

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Interested in the Leadership Summit? 
Friday, September 18, 2026 from 8:30 – 4:30 
Inquire or register TODAY:  https://www.hellobethany.com/about-3

In this episode, Dr. Kuba faces her first liability lawsuit after a child hurt herself on a gaming console in her pediatric dental office. She and Bethany reflect on the event that occurred nearly eighteen months ago. After many months of assuming that the worst had passed, Dr. Kuba received an unwelcome visit from a constable with lawsuit papers. She discusses the process that they’ve been through and shares all of the helpful safety tips she has received from her liability lawyer. The safety tips have led her and her team to uncover every possible liability in their office in order to hopefully avoid any injuries in the future. 

She also takes a moment to share an update on her and her associate as well as a heartfelt apology to him. Stay tuned for some great updates today!

Previous Episodes Worth Revisiting:
When Sh!# Hits the Fan – Medical Emergencies, Lawsuits, and Liability
Protecting Your License – Avoiding Common Documentation Errors

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Dr. Kuba inserts some drama of her own into today’s episode! She discusses the difficulty of sharing feedback with a colleague of her own. So, Bethany offers her own advice. Throughout fifteen years of consulting, Bethany has had to work diligently on the art of giving feedback, and parenting a tween has furthered her desire to perfect the craft. She shares a four step process that she discovered from an excellent Youtube resource (see link below). Step one is asking a micro-yes question. Step two is giving data points. Step three is sharing an impact statement. Step four is asking a question to allow the feedback-receiver to participate in the dialogue. Following this simple process should allow even the most difficult feedback to be easier and more successful. 

• How to Give Feedback - https://www.youtube.com/watch?v=wtl5UrrgU8c 

Previous Episodes Worth Revisiting:
How to Have Corrective Conversations with Employees
Opening the Lines of Communication to Avoid Team Drama

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Every person has a sphere of influence – impact. Practice owners, associates, and team members are all leaders. So, what does it mean to lead? In this episode, Dr. Kuba and Bethany discuss a popular leadership concept – servant leadership. Bethany admits that this style is her favorite style of leadership and discusses the basic mindset behind this model. Dr. Kuba discusses the friction that can occur when leadership styles on the same team are different. Together, they emphasize the importance of recognizing your impact and developing yourself as a leader.

Previous Episodes Worth Revisiting:
Dental Practice Owners are Leaders
Learning from Leadership Examples

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For the first time in Managing Dental Drama history, we have an associate dentist on the show! Dr. Michael took a calculated and detailed approach to his associateship plans. Prior to completing his pediatric residency program, he developed a plan to merge together two to three different types of practices to give him a full-time schedule. His goal was to expand his skills while also expanding his exposure to different demographics of patients, different practice owner models, and different types of treatment. After a couple of years, he shares his perspective on the positives and minuses of different practice types. He also gives insight to what made certain associateships better than the others. This episode will be helpful to dental students, associates, and practice owners! Enjoy this new vantage point as we listen to Dr. Michael!

Previous Episodes Worth Revisiting:
Hiring an Associate Series – Part One
Hiring an Associate Series – Part Two

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In the last episode, Dr. Kuba and Bethany encouraged listeners to courageously take the time off they need to stay mentally and emotionally healthy. Bethany commented that time away really shouldn’t cost the practice anything if planned correctly. In this solo episode, Bethany unpacks step by step how to control and maximize your 2024 schedule. 

Step One: Determine your production goal or NEED 

• Do the math: 
  • What do you need your monthly pay to be? (Be sure to evaluate your personal monthly expenses) 
  • What are your monthly practice bills? 
  • How much do you need to invest in retirement? 
  • How much are you saving each month? 
  • Are there any potential needs in the near future that would raise your monthly practice or personal expenses? 

Step Two: Project your annual production potential

• Factor in previous history (look back at each month of 2023 and document the production/collection) 
• Factor in any additional things that could have boosted production last year or could have broken a trend (Example: Took 8 weeks off for maternity leave)
• Take your growth goal and implant it onto each month. For example, if you wish to grow by 10% and January 2023 production was $90,000, then January 2024 would be a $99,000 goal.  

Step Three: Put in your time off goals

• It’s often best to spread them throughout the year
• It’s best to put them in typically slower months/slower times 
• Do the math: 
  • Take your annual production NEED and project it onto each individual month
  • Take your separate monthly goal and factor the DAILY goal for each month

Step Four: Communicate your goals clearly with your team and train them on HOW to achieve these DAILY goals.

Previous Episodes Worth Revisiting:
Practice Numbers, Trends, and Reports
Should I Sell My Practice?

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The end of the year is the PERFECT time to make really good plans for 2024. Dr. Kuba and Bethany discuss the importance of building out your 2024 schedule IN 2023. By the time the rush of January hits, most individuals are simply too busy to slow down and schedule everything that needs to occur in the year. Then, important items can get overlooked, off track, or even missed. Bethany encourages listeners to focus on four main categories – Marketing, Team Building, Human Resources, and Continuing Education/Development. Then, begin to place events from each category on the calendar, ideally for the full year. However, if the year approach is too much, then break it down into quarters and plan each quarter with the four main categories. Dr. Kuba and Bethany end the episode discussing tangible and practical ways to place events on the calendar. 

Previous Episodes Worth Revisiting:
10 Marketing Minutes
Top Ten for Year End 

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Dr. Kuba is back in the studio today with Bethany! Together, they discuss an incredibly relevant topic – burnout. Many dentists drag themselves into December after a long, often difficult year. The holidays often add an added layer of stress onto an already stressed doctor. In this episode, Dr. Kuba and Bethany give listeners critical advice for managing stress and avoiding burning completely out. First, it is important to have a solid support system that includes advisors outside of your immediate family. Second, it is important that you develop loyal team members who will have your back at all times. Third, it is critical to plan time away in order to recharge. Listen closely and make your plans to ensure that burnout is far from you! 

Previous Episodes Worth Revisiting:
Scheduling Time Away and Weighing Out Spending Decisions
Spotting Employee Burnout 

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY:  HelloBethany.com

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Bethany embarks on her third “rendezvous and record” session! Dr. Marr is a pediatric dentist in the Dallas, TX area. After many years successfully growing her private practice, she has a fresh and encouraging perspective built upon reflection, positivity, and overall gratitude. She shares with listeners the importance she places on reflection, even if that means getting away alone to truly evaluate the things that bring joy and stress. Once a person has evaluated the joys and stresses they have, they can make better goals and better decisions. In addition, once a person can identify what brings them true joy, they can intentionally incorporate those things into life and lean into the joy they should bring. These moments of intentional joy can push us through the difficult times. Dr. Marr reminds listeners that as we set goals for team members, they need to be individually beneficial for them. Finally, she ends with gratitude and an encouraging reminder that we all are extremely blessed. Enjoy meeting the wonderful Dr. Marr! 

Previous Episodes Worth Revisiting:
Thirty Positive Thoughts in Thirty Minutes
The “Surface Pressure” is Killing Me, Now What?

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Bethany embarks on her second “rendezvous and record” session! This time, she is back in Arkansas with her dad, Dr. Jones! At 72 years young, Dr. Jones definitely has plenty of excellent advice regarding building good quality goals. In this episode, he encourages listeners to set reasonable and attainable goals but also goals that push you in an area where you need to grow. According to Dr. Jones, many individuals don’t actually set goals. Instead, they have dreams without action. A true goal requires reflecting on WHY it is a goal and also ensuring that achieving the goal would have a positive impact on self and others. Finally, a goal requires a thorough and detailed “action plan.” The best goals require the goal-setter to begin making changes right away, and the process of achieving goals should change the goal-setter for the better. Get ready to be inspired! This episode is stocked full of great tips for reflecting and making clear, achievable, and impactful goals. Enjoy!

Previous Episodes Worth Revisiting:
An Interview with Bethany’s Dad – Dr. Jones
Second Interview with Bethany’s Dad – Dr. Jones 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!