Managing Dental Drama

In this first “rendezvous and record” series, Bethany hosts a client of hers – Dr. Jones! Since Bethany met Dr. Jones a few years ago, she has been impressed with the level of respect and appreciation that Dr. Jones has fostered with his team. In this episode, Dr. Jones explains how he and his wife have prioritized respect and appreciation amongst their staff for over 16 years. They have learned important lessons along the way, and Dr. Jones has reflected on his own personal weaknesses as a leader. After identifying his weaknesses, he has prioritized supplementing his weaknesses with outside sources to ensure that his team stays supported and valued. Bethany has also been incredibly impressed with the creative marketing initiatives that she has witnessed each time she spends time with Dr. Jones and his team. As an orthodontist, Dr. Jones and his wife realize the importance of marketing, and they invest substantial mental energy coming up creative ways to marketing to the community. Finally, Bethany ends the episode asking Dr. Jones two questions from the “Annual Reflection” challenge. Enjoy listening to sound advice from a wonderful practice owner! 

Previous Episodes Worth Revisiting: 

S1: Episode 31 – Thoughts on Employee Retention
S2: Episode 11 – Branding in Dentistry – What it Takes to Stand Out

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Bethany encourages all listeners to be excellent goal setters, but all excellent goal setters start with a very important step – reflection. In this episode, Bethany unpacks the broad picture of how to reflect on personal, family, and work satisfaction. Then, she reminds listeners to use the reflection to inform and create strong goals for the next year. She even challenges listeners to encourage co-workers and employees to take the dive into deep, purposeful reflection. Finally, she tees up her next three weeks of “Rendezvous and Record” guests who will discuss a variety of topics but will also be challenged with a couple of the annual retreat questions, per Dr. Kuba’s request. Enjoy this quick, dense episode today, and more importantly – get ready to take action! 

Previous Episodes Worth Revisiting:
S2: Episode 26 – Scheduling Time Away and Weighing Out Spending Decisions
S1: Episode 32 – The Importance of Mental Health in the Workplace 

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Bethany trapped Dr. Kuba in the studio today and forced her to answer some deep and probing questions. Bethany recommends these “annual retreat” questions to be completed each year in order to ensure that life, the practice, and family life is moving in the right direction. These questions are meant to slow things down to ensure an appropriate amount of reflection time and goal setting. While all questions are not addressed in this episode, it gives listeners several questions to begin asking. Bethany thinks that this time of year is a perfect time for reflection, and she encourages all listeners to hit the pause button and REFLECT. Questions covered in today’s episode are: 

Name the most rewarding things you’ve done in the last 12 months

Name the least rewarding/most draining things you’ve done in the last 12 months

Name the things that you had hoped to achieve this year but did not accomplish

Name each of your employees/co-workers and list the ways in which you served them and the ways in which you failed them

Previous Episodes Worth Revisiting: 

S2: Episode 19 – Ringing in the New Year with Dr. Jones
S1: Episode 33 – The Emotional and Mental Health of the Dentist or Practice Owner

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Dr. Kuba poses a question and subsequent subject matter – What is good customer service? In this episode, she and Bethany discuss how good customer service goes far beyond a simple smile and peppy tone. Instead, it requires preparedness, attention to detail, delivering what you say you will deliver and much, much more. Part of the barrier in providing good service is relying on sometimes inconsistent team members. Bethany spends time talking about how to inspire and encourage team members to value and consistently improve upon customer service skills.

Previous Episodes Worth Revisiting:
S2: Episode 22 – Smelling the Smoke – Preventing Angry Patients
S2: Episode 13 – Continuing Education for Employees

Interested in the Leadership Summit? 
Friday, September 18, 2026 from 8:30 – 4:30 
Inquire or register TODAY:  https://www.hellobethany.com/about-3

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 Although it may not be the most glamorous topic, increasing fees is a critical aspect of keeping a dental practice profitable. In this episode, Bethany has several tips for evaluating fees as well as strategies for analyzing your current fee schedule against competitors. She discusses the pluses and minuses of certain fee analysis strategies while also encouraging listeners to do something rather than nothing. Fee increases can be stressful when it comes to communicating changes to patients, but Bethany covers some ways to help your team communicate changes confidently and calmly. Hopefully, each listener has some homework after listening to this episode! 

Previous Episodes Worth Revisiting:
Overhead Expenses – How to Make More Money
Staff and Supply Costs Up – Profits Down 

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Bethany throws two difficult scenarios at Dr. Kuba today to get her take on how she would handle them. First, she asks Dr. Kuba how to handle a partner or associate who doesn’t handle the responsibility as expected. Dr. Kuba is able to dialogue about this deeply and personally because she recently was experiencing dissatisfaction with her associate. She unpacks the steps she took to improve the relationship. Second, Bethany asks Dr. Kuba about a team member who was oversharing her burdens with her teammates. The mountains and valleys of this employee’s emotional sharing led the team to be fatigued, and it left the practice owner with a predicament. Dr. Kuba discusses similar experiences she has had with employees and how she has managed them.  

 Previous Episodes Worth Revisiting:
Hiring an Associate Series – Part Three
The Importance of Mental Health in the Workplace

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Interested in the Leadership Summit? 
Friday, September 18, 2026 from 8:30 – 4:30 
Inquire or register TODAY:  https://www.hellobethany.com/about-3

After hearing from Dr. Smith last week, Dr. Kuba had some deep questions on what he and other successful practice owners do differently. What guides them? What unites them? In this episode, Bethany covers three examples from her clients – three practices that are unique and yet are united by a strong, authentic leader. Dr. Kuba and Bethany challenge listeners to truly evaluate if they are genuine and caring people. In fact, they challenge listeners to take leadership to the next level by asking for feedback from team members to evaluate if what one thinks of himself or herself is actually what others perceive. This episode is packed with thought-provoking questions and ideas, so listen closely! 

Previous Episodes Worth Revisiting:
Dental Practice Owners are Leaders
Learning from Leadership Examples  

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Bethany and Dr. Smith have worked together for almost 10 years! Today, you get to meet Dr. Smith! Many might consider his practice a unicorn – one that only exists in the figment of an imagination. However, he has thrived for many years at a small, out-of-network dental office. His small team of four proves every day that doing dentistry differently is possible. Not only has his practice survived the pandemic and economic downturn, but it continues to grow year over year in production and collections. Listen in as Dr. Smith talks about the history of his practice, the challenges he faces, and his strategy for navigating the dental insurance world as a non-contracted provider. 

Previous Episodes Worth Revisiting:
Should I Drop Insurance Plans?
Branding in Dentistry – What it Takes to Stand Out

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This epic three-part series comes to a close today! In this episode, Dr. Kuba and Bethany talk about the specific details of how they conducted the meeting with Thief to determine if she was “guilty.” Meetings like this can be very difficult to navigate as emotions swell. However, Dr. Kuba and Bethany tag-teamed the meeting in a way that helped the truth of the situation to emerge. In fact, Bethany, who was still struggling with the idea of the triple firing, states that the evidence that emerged in this specific meeting with the Thief gives her resolve that she and Dr. Kuba were making the right decision in terminating the Thief’s employment. Enjoy this dramatic ending to the “Mama Said” series! 

Previous Episodes Worth Revisiting:
The Emotional and Mental Health of the Dentist or Practice Owner
How to Tackle Uncomfortable Conversations with Employees

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You have waited in eager anticipation! Part two of “Mama Said They’ll Be Days Like This” covers the storyline of “thief,” one of the three people that Dr. Kuba had to fire in one singular day. In this episode, you will learn more about what Thief did to earn her place on the termination list. To complicate the nature of this triple firing, Dr. Kuba had recently (3 days prior) brought a brand new team member on board. She and Bethany discuss how they managed the terminations sequentially while also keeping the new hire in mind. This episode is peppered with little tips and points to consider when terminating an employee, but it is also full of comic relief. Enjoy the second episode in this series! 

Previous Episodes Worth Revisiting:
Back-Up Employees and Plan B Strategies
Staffing Solutions – Remote Workers

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!