Managing Dental Drama

Ever had to fire three people from your team in a single day??? Well, Dr. Kuba did last week. She and Bethany discuss what led to the triple firing as well as the thought process that went behind each decision. Each termination was due to a different reason and all were potentially consequential to the practice. Yet, three terminations in one day come with its own downsides. Dr. Kuba and Bethany discuss the impact of these decisions as well as the solutions they begin to put in place to recover from so many losses in one day. The difficulty of practice decisions such as this can be overwhelming, no doubt. With the tune of “Mama Said They’ll Be Days Like This” at the back of their minds, Dr. Kuba and Bethany look at the silver lining of the termination decisions and process. 

Previous Episodes Worth Revisiting:
Firing After Two Weeks – Too Soon?
How to Fire Employees

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An important member of Bethany’s team is joining the podcast today – Danielle! She is behind the scenes in so many aspects of not only serving Bethany’s clients but also ensuring that an episode drops every Monday. One of the ways that Danielle (and our beloved Sydney too) helps clients is by overseeing their job posts and forwarding on good applicants. Therefore, she has an excellent pulse on current trends with applicants and the hiring market, in general. In this episode, she shares tips for utilizing the Indeed platform, ways to keep your costs low while using Indeed, and various other job posting ideas/tips. She also discusses how to keep your post looking fresh and attractive to get the best possible applicants. Finally, she concludes with some closing thoughts on how to have a successful hiring campaign. 

Previous Episodes Worth Revisiting:
The Aftermath of an Employee Resigning – Recovery Efforts
Spotting Employee Burnout

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Bethany and Dr. Kuba are thrilled to be ringing in a third season!! In this celebratory episode, they allow you, the listener, to get to know them a little better while also providing some good reflection questions. First, Dr. Kuba reflects on what she would tell her former, brand-new practice owner self (she would have to go back 13 years to talk to this new practice owner!). Then, she discusses the most important lessons she’s learned over these 13 years. Finally, she talks about how she currently copes with the stresses of practice ownership. Once the tables are turned, Bethany reflects on the inception and goal of Managing Dental Drama and also contemplates on the future of the show. 

Thank YOU, our loyal listeners, for following us for two years now! We are thrilled to ring in a third season with you! 

Previous Episode Worth Revisiting:
Anniversary Episode – Behind the Scenes

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Dr. Kuba is back with some drama of her own to share! Although lost supplies can be common, it is rare to hear about a lost sensor. In this episode, hear Dr. Kuba’s dramatic tale of a lost sensor in her very own practice. In addition to discussing the details of the missing sensor, Dr. Kuba and Bethany also discuss practical take-aways including good systems for inventory of supplies and equipment as well as accountability systems. They also discuss the importance of clinical oversight and training to ensure that systems are being followed with consistency. Finally, they discuss the consequences applied to the team.

Previous Episodes Worth Revisiting:
Protecting Your License – Avoiding Common Documentation Errors
Know THY Practice

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Correcting an employee is so incredibly difficult – sometimes so daunting that we completely avoid it. Despite the intense desire to retain employees, corrective conversations are absolutely essential. Therefore, it is critical to conduct these in an effective way. This episode discusses when to have an immediate corrective conversation and when to have a planned/delayed one. Also discussed is the strategy for each type. For immediate corrections, it is important to prepare yourself for the conversation and ensure that emotions, tone, and intent are under control. After gaining permission to give feedback, the feedback should be specific and non-emotional. This conversation should also end with an opportunity for the employee to respond and give his or her thoughts. All leaders and practice owners should know how to give beneficial and effective feedback, and feedback should occur on a regular basis.

Preventative Episodes Worth Revisiting:
How to Fire Employees
How to Help Your Team Bear Fruit 

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Friday, September 18, 2026 from 8:30 – 4:30 
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Bethany spends today’s episode challenging each practice owner to dive deep into the treatment acceptance category AND to train their team in treatment acceptance. She spends time reviewing her top ten tips for improving treatment acceptance. Specifically, she encourages dental teams to: 

• Discover your patient’s motivation 
• Understand your patient’s barrier
• Resist the urge to over-educate 
• “Schedule first mentality” 
• Listen to your financial coordinator and coach/correct her
• Advocate for your patient 
• Consider the patient’s personality and adjust your communication to him/her
• Help solve the financial hurdles 
• Include the decision maker 
• Help the patient get what they want

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Previous Episodes Worth Revisiting:
Patient Personalities on Parade
Continuing Education Resources – Some Free and Easy, Some Expensive and More Complex

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Dr. Kuba and Bethany conclude their three part series on Treatment Acceptance by discussing very practical steps that practice owners can take. They spend the bulk of this episode reviewing the importance of making dentistry affordable for patients. The pros and cons of in office financing are discussed as well as third-party financing options. They also discuss being wise with what options to select with third party companies while also providing patients with low monthly payment options. Finally, membership plans for non-insured patients are also discussed. With the goal of being very practical, Dr. Kuba and Bethany encourage you to grab a notebook and document some good take-aways!

Previous Episodes Worth Revisiting:
Recession Proofing Your Practice
Scheduling Time Away and Weighing Out Spending Decisions

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It may seem counterintuitive to consider dropping insurance plans in the midst of patients not accepting treatment. However, because of continued increased supply costs and elevated employee costs, it’s important to close the gap between costs, revenue, and net profitability. Currently, insurance reimbursements are one of the main hurdles in closing that gap. While there are several options to consider for increasing reimbursements, in this episode, Dr. Kuba and Bethany discuss dropping network status. First, they discuss HOW to evaluate which insurance companies to consider dropping including specifics on how to evaluate reimbursements. Next, they discuss HOW to drop insurance including how to prepare your team for successfully dropping insurance. They focus on avoiding the “language of the enemy” and ensuring that your team is 100% confident before dropping a plan or two. Finally, they cover specific takeaways for determining an insurance drop system and plan. 

Previous Episodes Worth Revisiting:
Overhead Expenses: How to Make More Money
Insurance MAD World Part One 

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If you’ve noticed a recent dip in treatment acceptance, you aren’t alone. A large number of practices across the nation are seeing what feels like a sudden drop in treatment acceptance. In this episode, Dr. Kuba and Bethany discuss the WHY behind this drop. They also discuss that due to current economic factors, this current trend isn’t just a little blip that will be here today and gone tomorrow. In fact, Bethany predicts that we might continue to struggle with treatment acceptance for the next 18-24 months. Yikes! After discussing the problem, Dr. Kuba and Bethany turn their attention to solving the problem. They discuss four main categories – financial barriers, ease of scheduling, insurance, and follow-up efforts. Because this is an extremely dense topic, this first episode serves as the foundation for two additional episodes that provide practical takeaways. 

Previous Episodes Worth Revisiting:
Dr. Jones Discusses Patient Communication
Sucktember – What to Do With Staff When the Schedule is Slow 

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It is an unfortunate and common occurrence – a team member finds fault in another team member. Then, they turn to complaining – complaining to you, complaining to other team members, and even complaining to patients! Yikes! In this episode, Dr. Kuba and Bethany discuss the all-too common problem of employees who are frustrated with other employees. Dr. Kuba shares about two of her lead employees shifting blame to Dr. Kuba for being “too soft” on underperforming employees. They also shared their ultimate desire for Dr. Kuba to fire these employees, leaving Dr. Kuba with a problem on her hands and a pit in her stomach. Listen in as she and Bethany discuss the specifics of the situation and how to handle similar situations like this. 

Previous Episodes Worth Revisiting:
How to Fire Employees
Featuring YOUR Voices  

Interested in the Leadership Summit? 
Friday, September 18, 2026 from 8:30 – 4:30 
Inquire or register TODAY:  https://www.hellobethany.com/about-3

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!