Cyclone Alfred put Queensland's property managers to the ultimate test, and in this raw, firsthand account, Samantha Eason takes you behind the scenes of disaster response in real estate management. From the moment weather warnings appeared, Exclusively Managed launched into a carefully orchestrated communication plan that would prove crucial in the days ahead.

The property management playbook for natural disasters unfolds as Samantha shares their methodical approach: immediate insurance reminder emails, specialised guidance for vulnerable properties (like those with pools and solar systems), and escalating safety communications as the storm approached. But theory quickly gave way to practice as trees crashed down across Brisbane and Gold Coast properties faced devastating damage.

Drenched in torrential rain while securing fallen fences and coordinating emergency tree removals, Samantha reveals the physical and emotional toll these events take on property professionals. "The PTSD that you will actually get for those properties is very difficult to overcome," she explains, offering rare insight into the psychological impact of managing homes through disaster. The varying impact across regions created dramatically different challenges, with Gold Coast property managers facing particularly overwhelming circumstances.

Most valuable is Samantha's emphasis on communication strategy during crisis - the language choices, frequency of updates, and delicate balance of explaining shared responsibilities without appearing biased toward owners or tenants. For property investors and renters alike, this episode provides crucial understanding of what happens behind the scenes when nature threatens your home.

Need help navigating Cyclone Alfred's aftermath? Samantha offers her personal support to listeners, proving that in property management, we're all in this together. Call her directly at 0411 160 952 for trade connections or professional guidance - because rebuilding is always easier when we support one another.

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If you have any questions or scenarios you would like us to discuss on an upcoming episode, please email [email protected] or visit https://www.exclusivelymanaged.com.au/

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