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In this episode, I dive deep into a topic that makes many therapists uncomfortable - how to confidently enforce a cancellation policy. I walk you through how I implemented a clear and compassionate policy that helped my clinic grow while supporting both my therapists and their clients. Trust me, getting this part right changes everything!

Make sure to bring your paper and pen because this episode is full of actionable tips!

Here are some key points in this episode:

[02:23] Why a 48-hour cancellation policy is ideal for scaling practices

[05:21] Important distinctions for charging no-shows with private pay vs. insurance clients

[06:11] How to reinforce the cancellation policy using multiple client touchpoints

[08:34] The exact language I used for enforcing the full session fee

[10:42] Offering virtual appointments as a solution for last-minute illness or bad weather

[13:35] How to handle angry clients and when to offer a one-time grace

Links From The Episode:

Here is the janeapp link for one free month on us! (Use Coupon: MCCANCE1MO)→ https://meet.jane.app/nicole-mccance-ambassador/ 

Want the Consult Call Script? DM me @nicole.mccancemethod on Instagram with just three words “Consult Call Script” and I will send it right your way. Click here: https://www.instagram.com/nicole.mccancemethod/ 

Want to watch this episode on video? Check it out here on youtube: https://youtu.be/ttGJMLxITeQ 

Follow me on Instagram, @nicole.mccanncemethod. If this episode provided you with value and inspiration, please leave a review and DM to let me know. Click here: https://www.instagram.com/nicole.mccancemethod