Optimism—not an innate trait!—can be honed alongside emotional intelligence hallmarks like self-regard and confidence. In this episode, prepare to absorb Roberta Moore’s invaluable strategies for fostering optimism, especially in the face of uncertainty, and how this mindset can revolutionize your sales prospecting. 

Mark and Roberta tackle the tough challenge of handling negative customers. Roberta provides essential self-regulation techniques to help maintain your positive edge. You'll discover the incredible power of positive affirmations and morning rituals that can elevate your confidence and productivity. 

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👤 About the Guest

Roberta Moore is the founder and executive coach of EQ-i Coach and the author of ‘Emotion at Work: Unleashing the Power of Emotional Intelligence.’