Welcome back to The Scratch Agency Podcast! In this episode, we dive deep into the world of insurance agency operations with industry veteran Patrick Murakami. Join us as we explore various facets of the insurance industry, from market shifts to the intersection of automation and leadership.

⏰ (0:00) - Introduction

⏰ (1:34) - Insurance Market Insights

⏰ (5:32) - Industry Experiences and Client Service

⏰ (11:44) - Automation and Leadership

⏰ (16:59) - Automation, Remote Work, and Real Estate

⏰ (21:47) - Meeting Clients Where They Want to Be Met

⏰ (26:10) - Agency Operations and Recruiting

⏰ (30:08) - Entrepreneurship, Mental Health, and Gaming

⏰ (34:31) - Building an Online Community and Self-Fulfillment

⏰ (38:30) - Community Building for Agency Owners

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