We all get things wrong, sometimes… but if we apologised every time we made a mistake, we’d be forever grovelling to someone. 

If you never apologise, you’ll seem arrogant, disconnected, and out of touch… but if you apologise too much, you’ll appear weak, indecisive, and ineffective. 

When should you drive forward confidently, and when should you take a step back and show remorse for the impact this can have on your people?

If you want to go deeper on how to strike the balance between decisiveness and self-reflection, have a listen to Ep.188: It's Hard to Say Sorry.

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