Operators

Operators

By Sean Frank, Mike Beckham, Matt Bertulli, and Jason PanzerBusinessEntrepreneurship
Download on the App Store

Operators episodes

  • E119: "You’re losing $20 million a year... and don’t know your LTV?”

    This week, the Operators are joined by Mehtab Karta, to discuss hiring strategies, remote work dynamics, product development, compensation philosophy, and market dynamics. The hosts share insights on the importance of hiring A-players, and the challenges of remote work. They also discuss strategies for smoothing revenue through product development and the significance of having a clear compensation philosophy to attract and retain talent. Additionally, the conversation touches on the current state of retail and e-commerce, emphasizing the need for businesses to adapt to changing market dynamics.



    00:00 Introduction

    05:56 Hiring Strategies for A-Players

    09:10 Recruitment Techniques and Inbound Hiring

    14:47 Remote Work Dynamics and Team Management

    18:08 Global Hiring Trends and Talent Acquisition

    30:12 The Psychology of Fraud and Controls

    33:55 Building a Talent Pipeline

    39:48 Employee Retention and Career Growth

    47:41 Compensation Philosophy and Transparency

    50:05 Building a Data-Driven Business

    58:10 Using Product to Smooth Revenue

    01:00:08 Diversification Strategies in Product Categories

    01:03:21 Leveraging Partnerships for Revenue Growth

    01:06:04 Innovative Product Development and Market Expansion

    01:10:54 Navigating Retail Challenges in a Changing Landscape

    01:16:54 The Importance of Market Size in Product Strategy



    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/


    1 hr 28 min
  • E118: ADHD, Maine, and Muscle: Building Origin USA & Jocko Fuel

    In this episode, the Operators Hosts interview Pete from Origin, who shares his inspiring journey of building a manufacturing business in the USA. The conversation delves into the challenges and triumphs of entrepreneurship, the importance of partnerships, and the evolving landscape of American manufacturing. The episode also touches on the lessons learned from failures and the necessity of adapting to market demands.



    00:00 Introduction

    06:12 The Journey of Building a Manufacturing Business

    17:53 Partnerships and Influencer Marketing in Business

    23:50 The Importance of American Manufacturing

    30:01 Navigating Challenges in Demand and Capacity Management

    32:45 Building a Legacy Brand

    39:41 Data-Driven Decision Making

    43:31 Healthy Tension in Team Dynamics

    49:01 Balancing Demand and Manufacturing Capacity

    56:15 The Role of Emotion in Business Decisions

    01:05:46 Cultivating Future Leaders

    01:09:51 Manufacturing Challenges and Global Trade

    01:15:58 Balancing Manufacturing and Business Viability

    01:22:15 Understanding the Customer's Perspective

    01:24:09 Adapting Product Offerings for Market Needs

    01:27:25 Long-Term Thinking in Business

    01:36:12 Customer Value and Brand Identity



    Connect with Pete:

    @‌pete.origin

    @‌originusa

    @‌jockofuel

    originusa.com

    jockofuel.com



    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/



    2 hr 6 min
  • E117: How do you really define brand?

    In this episode of the Operators Podcast, the discussion revolves around the critical role of product in brand strategy and the importance of understanding consumer behavior in product development. The conversation highlights the shift from commodity to brand focus in various industries, emphasizing the need for remarkable products that stand out in a crowded market.


    Additionally, the use of data insights for product development and the evolving landscape of brand building in the face of AI advancements are explored.



    00:00 The Importance of Product in Brand Strategy

    09:59 Understanding Consumer Behavior and Product Development

    15:06 The Shift from Commodity to Brand Focus

    20:02 Leveraging Data for Product Insights

    25:12 The Role of Remarkable Products in Brand Building

    44:46 The Essence of Remarkable Products

    51:50 Brand Identity and Consumer Connection

    57:22 The Journey of Product Development

    01:01:18 Building a Company as a Product

    01:11:28 Navigating Market Expectations and Innovations

    01:20:53 The Future of Consumer Brands and Inclusivity



    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/



    1 hr 30 min
  • Bonus Episode: 9 Operators X Meta Summit

    Disclaimer: Meta participated as a guest on this podcast episode, However, Meta does not endorse or sponsor this podcast, its content, or any of its commercial partners or sponsors. Any views expressed are those of the individual participants and do not represent the views of Meta.


    In this conversation, the hosts have a conversation with Yoni at the Meta Summit about Meta's advertising strategies, the shift towards incrementality in measuring ad performance, and the role of AI in enhancing ad effectiveness. The discussion also touches on the balance between creative volume and quality, and the future of interactive ads powered by AI.



    00:00 Introduction to Meta's Advertising Strategy

    02:53 Profitability as a North Star for Brands

    05:48 The Shift to Incrementality in Advertising

    09:05 AI Innovations in Meta's Ad Platform

    11:57 Creative Volume vs. Quality in Advertising

    14:47 The Future of Interactive Ads with AI

    27:32 The Future of Advertising and Customer Service

    30:48 AI Innovations in Advertising

    33:34 Incrementality and Customer Acquisition Strategies

    36:41 Empowering Small Businesses with Advertising Tools

    39:33 Top of Funnel Strategies and Incrementality

    42:55 The Evolving Role of Media Buyers

    49:10 Feedback and Collaboration with Meta


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/


    57 min
  • E116: AI Is Rewriting Our Playbook

    In this episode of the Operators Podcast, the hosts discuss the current challenges in the e-commerce landscape, emphasizing the importance of adaptability and efficiency in operations.

    They explore the role of AI in transforming business practices and enhancing productivity. The conversation also touches on headcount management, the dynamics of employment, and the significance of performance in a rapidly changing market.

    Finally, they share insights on sales strategies and market trends, highlighting the need for continuous improvement and innovation.


    00:00 Introduction

    02:50 Embracing AI in Business Operations

    06:05 The Importance of Adaptability and Headcount Management

    08:53 Transforming Business's with AI

    11:50 The Dynamics of Employment and Performance

    15:04 Sales Strategies and Market Trends

    28:58 The Importance of Promotion in Business

    33:37 Sales Strategies and Revenue Insights

    39:44 Navigating Economic Uncertainty

    45:31 Leadership Challenges and Growth

    51:09 Building Resilience in Business

    58:19 Navigating Sales Tax Complexity

    01:01:13 The Burden of Compliance and Audits

    01:04:25 The Cost of Mistakes in Sales Tax

    01:07:14 Data Management and Its Importance

    01:12:57 The Future of Sales Tax and Business Operations

    01:16:54 The Role of Technology in Sales Tax Compliance

    01:20:45 The Impact of Sales Tax on Business Valuation



    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/



    1 hr 28 min
  • E115: Opportunities in India with Ronnie Teja.

    In this episode of the Operators Podcast, the hosts discuss the current economic challenges facing e-commerce brands, the importance of personal discipline, and the complexities of the Indian market. They are joined by Ronnie Teja to explore the growth potential in India, the unique challenges of manufacturing there, and the cultural nuances that influence consumer behavior.


    The conversation highlights the opportunities in supplements and generic drugs, as well as the future of manufacturing in India, positioning it as a potential economic powerhouse. They explore the challenges of entering new markets, the integration of AI in data management, and the significance of brevity in communication to enhance productivity.


    00:00 Introduction

    01:59 Personal Transformation and Discipline

    04:45 The Indian Market Landscape

    10:06 Understanding India's Economic Growth

    15:04 Opportunities and Challenges in Indian Manufacturing

    19:46 Cultural Nuances and Consumer Behavior in India

    25:13 The Future of Manufacturing in India

    39:06 International Expansion and Distribution Models

    43:14 Data Management and AI Integration

    47:04 Challenges of International Markets

    51:39 The Importance of Brevity in Communication

    01:01:08 Navigating Business Challenges and Market Dynamics



    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUw


    Connect with Ronnie:

    https://x.com/roaringronny?lang=en

    https://trulyoffice.com/


    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/


    1 hr 20 min
  • E114: Sean's Back in the Green + Market Insights, Future Commerce Tech, Dynamic Budgeting & More

    In this episode of the Operators Podcast, the hosts discuss various themes surrounding market insights, personal trading experiences, and the current economic climate affecting e-commerce brands. They delve into data-driven marketing strategies, particularly focusing on the innovative view-through attribution methods being implemented by Northbeam. The conversation emphasizes the importance of key performance indicators (KPIs) in business decision-making and the need for dynamic budgeting and forecasting in an ever-changing market landscape.



    00:00 Introduction

    06:17 Navigating the Economic Climate for E-commerce Brands

    08:04 Data-Driven Marketing Strategies with Northbeam

    18:50 Understanding View-Through Attribution in Advertising

    30:08 The Importance of Key Performance Indicators (KPIs) in Business

    39:35 Dynamic Budgeting and Forecasting in Business

    46:44 Understanding Tariffs and Their Impact

    51:54 Market Valuations and Economic Insights

    53:51 Government Spending and Economic Sustainability

    01:00:21 Taxation and Incentives in the Economy

    01:12:33 The Role of Government and Trust in Commerce

    01:21:42 The Future of Driving and Technology's Impact



    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUw


    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/


    1 hr 26 min
  • E113: £500M Exit. Behind The Curtain With Petfolk Founder Mike Wystrach.

    In this episode of the Operators Podcast, Mike shares his journey from founding Freshly, a meal delivery service sold to Nestle, to his current ventures in the veterinary space and venture capital. He discusses the challenges of the current economic climate for e-commerce brands, the naivety required for founders to disrupt markets, and the importance of operational efficiency.


    Mike also emphasizes the need for discipline in capital deployment and the complexities of strategic partnerships, particularly his experience with Nestle. The discussion also touches on the integration of AI in consumer businesses and the evolving landscape of the food industry, advocating for a balanced approach to health and safety regulations.



    00:00 Introduction

    03:08 Mike's Journey: From Freshly to Veterinary Ventures

    06:04 The Naivety of Founders and Market Disruption

    11:43 The Challenges of Consumer Investing

    15:56 The Importance of Discipline in Capital Deployment

    21:16 Strategic Partnerships: The Nestle Experience

    38:07 Understanding Consumer Investment and Exit Strategies

    43:48 The Importance of Realistic Outcomes in Entrepreneurship

    49:07 Future Trends in Consumer and AI Integration

    56:34 Navigating the Food Industry and Consumer Behavior

    01:00:25 Building a Successful Veterinary Business

    01:06:57 Investment Strategies and Fund Management

    01:12:42 Understanding Wealth and Happiness

    01:27:10 The Duality of Building Value and Understanding Life





    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUw


    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/

    1 hr 38 min
  • E112: How US Trade Policy Could Shape The Future Of Our Brands

    In this episode, the hosts discuss the complexities of global trade, the significance of modern ERP systems for businesses, and the emotional challenges faced by entrepreneurs during business exits. The conversation highlights the current tariff landscape and the opportunities that arise amidst supply chain disruptions, emphasizing the need for effective negotiation and understanding of retailer dynamics. The conversation delves into the complexities of manufacturing, highlighting the challenges of maintaining efficiency and profitability in production. As supply chain disruptions become more prevalent, the speakers explore the opportunities that arise from volatility in the market, encouraging listeners to adapt and innovate in response to changing dynamics.



    00:00 Introduction

    06:21 The Emotional Impact of Exiting a Business

    10:52 Financial Strategies for Business Owners

    17:03 Understanding Capital Calls

    21:33 Current Tariff Landscape and Its Implications

    29:43 Opportunities Amidst Supply Chain Disruptions

    35:48 The Challenges of Manufacturing Efficiency

    42:04 Navigating Supply Chain Complexities

    50:01 The Nuances of U.S.-China Relations

    01:11:36 The Antagonistic Nature of Global Trade

    01:17:36 Ethics and Trade Regulations

    01:20:27 The Spectrum of Free Trade

    01:25:50 Competition in Global Markets

    01:32:55 The Canadian Perspective on US Trade

    01:35:44 Navigating Supply Chain Disruptions

    01:41:58 The Future of Supply Chain Management

    01:45:15 Opportunities Amidst Volatility




    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUw


    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/


    1 hr 48 min
  • E111: Borrelli and Panzer Talk Tariffs.

    In this conversation, Jason sits down with Stephen Borrelli to discuss the current economic climate affecting e-commerce brands, the implications of tariffs, and insights from Jason's recent trip to China. They explore the challenges of manufacturing, the evolution of quality in production, and the formidable industrial power of China. The discussion highlights the urgency for businesses to adapt and the potential consequences of ongoing tariff policies.



    02:47 Navigating the Economic Climate

    06:07 The Impact of Tariffs on E-commerce

    08:57 Insights from a Trip to China

    15:10 The Evolution of Manufacturing and Quality

    18:03 China's Industrial Power and Global Positioning

    28:04 Cultural Insights: Navigating Business in China

    30:59 Negotiation Strategies: Building Long-Term Partnerships

    33:22 Crisis Management: Strategies for E-commerce Brands

    35:50 Maintaining Strong Partnerships in Manufacturing

    43:32 Resilience in Business: Embracing Challenges

    46:53 Optimism for the Future: Building Great Brands





    Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-2tdfu426r-TepSHJP~evAyDfR29U2qUw


    Powered By:

    Fulfil.io.

    https://bit.ly/3pAp2vu

    The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.


    Northbeam.

    https://www.northbeam.io/


    Postscript.

    https://postscript.io/


    Richpanel.

    https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdesc


    Saras.

    https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_more


    Subscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperators


    Subscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS

    Sign up to the 9 Operators newsletter here: https://9operators.com/


    48 min

About Operators

From the publisher's feed

In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands…

Best of Operators

Ranked by our users in the last 21 days

More shows like Operators

The Foundr Podcast with Nathan Chan by Foundr Media

The Foundr Podcast with Nathan Chan

574 Listeners

Shopify Masters by Shopify

Shopify Masters

375 Listeners

Marketing School - Digital Marketing and Online Marketing Tips by Eric Siu and Neil Patel

Marketing School - Digital Marketing and Online Marketing Tips

1,255 Listeners

Built to Sell Radio by John Warrillow

Built to Sell Radio

211 Listeners

Founders by David Senra

Founders

2,177 Listeners

Noah Kagan Presents by Noah Kagan

Noah Kagan Presents

901 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,445 Listeners

My First Million by Hubspot Media

My First Million

2,639 Listeners

Acquisitions Anonymous - #1 for business buying, selling and operating by Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley

Acquisitions Anonymous - #1 for business buying, selling and operating

251 Listeners

The Startup Ideas Podcast by Greg Isenberg

The Startup Ideas Podcast

212 Listeners

Moneywise by Hampton

Moneywise

654 Listeners

The Koerner Office - Business Ideas and Deep Dives with Chris Koerner by Chris Koerner

The Koerner Office - Business Ideas and Deep Dives with Chris Koerner

258 Listeners

The Andrew Faris Podcast by Andrew Faris

The Andrew Faris Podcast

24 Listeners

Marketing Operators by Cody Plofker, Connor MacDonald, and Connor Rolain

Marketing Operators

10 Listeners

Finance Operators by Finance Operators

Finance Operators

5 Listeners